[Remote] Student Support Coordinator - Remote Position
Note: The job is a remote job and is open to candidates in USA. Empire Beauty School has been educating future beauty professionals since 1934, and they are seeking multiple Full-Time Remote Student Support Coordinators. In this role, you will be responsible for solving problems and supporting customers through the admissions process with empathy and clarity.
Responsibilities
- Setting up appointments for prospective students to visit one of our schools
Skills
- Exceptional customer service, active listening, and good verbal and written communication skills
- Ability to stay composed and take charge of difficult conversations
- Use your judgment and resources to resolve issues quickly
- Ability to ask probing questions, respond effectively and accurately to overcome objections, and ensure prospective students feel supported
- Outgoing, self-motivating personality
- Proactive mindset, you don't wait to be told what to do
- Ability to communicate and support many different personality types while bringing your own voice and confidence
- Computer Knowledge
- The ability to work a varying schedule including evenings, weekends, and holidays
- A laptop or desktop with Win 10 or higher (cannot be a MAC or Chromebook)
- A minimum internet download speed of 20 Mbps
- Experience in customer service or contact centers (preferred, not required)
Benefits
- 401K
- Medical
- Dental
- Vision
- Generous paid time off
- Paid Holidays
Company Overview