Patient Service Representative (PSR) - Pulmonology

Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, dedicated to providing quality healthcare. They are seeking a Patient Service Representative to support the Pulmonology specialty by greeting patients, scheduling appointments, and ensuring accurate patient information is maintained.

Responsibilities

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation

Skills

• High School Graduate
• Excellent customer service skills
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
• Excellent organizational skills
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
• Ability to work in a fast paced environment with a strong attention to detail and accuracy

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Company Overview