[Remote] Support Engineer

Note: The job is a remote job and is open to candidates in USA. Solenis is a leading global provider of water and hygiene solutions. As a Support Engineer, you will assist the Site Manager in managing daily activities at refining and chemical customer sites, focusing on safety initiatives and product inventory management.

Responsibilities

• Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention
• Maintain and build business relationships
• Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory accounts and new customer sites
• Develop and implement sales plans on new opportunities with the direction of the Manager Sales I/II including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC
• Manage profitability of the account (pump settings, pricing, accounts receivable)
• Review territory applications and processes/procedures for safety improvements

Skills

• Bachelor's / Associate's Degree in Engineer or Life Sciences
• 1+ years of successful technical sales / support experience OR successful completion of an internship/Co-Op related to engineering or life science
• Must have a valid Driver's License and acceptable Motor Vehicle Record
• Must be able to obtain Transportation Worker Identification Credential (TWIC) from TSA
• Must be authorized to work in the United States
• Bachelor's degree in Chemical Engineering
• 1-5 years of successful technical sales / support experience
• Refining and Specialty chemical industry experience
• Solid mechanical and electrical aptitude and skills
• Manufacturing, lab testing, maintenance and/or electrical experience preferred
• Proficiency in MS Office programs (Word, Excel)
• Independent worker
• Problem solver
• Customer focused
• Good communication skills both written and oral
• Strong work ethic
• Focus on safety

Benefits

• Medical
• Dental
• Vision
• 401K
• Numerous opportunities for professional growth and development

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