Service Supervisor

Description

Plunkett's Pest Control: Are you looking for a people-oriented career that is both technical and rewarding and where every day is different? Are you a dynamic, energetic, and motivated person who enjoys leading and managing a team of others? Does the idea of leading and supporting others to manage their own territories through coaching and leading by example interest you? Do you enjoy interacting with different types of customers, both residential and commercial?

Plunkett's is a solid, family-owned business established in 1915 celebrating over 100 years of continued growth! Our service area covers over 22 states with offices in Fridley, MN, Columbus, OH, and Farmington, NM. Our employees receive competitive wages and rewards, fantastic benefits, a company sponsored retirement program, continuous training, and career development. Plunkett's is an outstanding, privately owned company that offers stability and opportunity!

At Plunkett’s, everything we do is grounded in our Core Four:

Leave No Doubt You Care – Show in all words and actions that you are working to help solve problems. Care about each other, assume positive intent, and work as members of a strong team.

Own It – Take responsibility for your work with integrity and accountability. Make every impression matter, follow through, document your work, and commit to safety.

Grow to Control Our Destiny – Embrace growth to ensure control, stability, and career opportunities. See the people, focus on what you can do for them, and always build stronger connections.

Shape Our Legacy – Improve what you touch, embrace innovation, and build on over 100 years of great service.

$75,000 Per Year

Working out of your home, you will be leading and supporting a team of Service Technicians in the Madison, WI area. The Service Supervisor is provided a company truck, competitive compensation, and excellent benefits package including vacation, sick time, medical insurance, and a 401k retirement plan.

POSITION DESCRIPTION: The Service Supervisor is responsible for managing the daily operations of a pest control technician team. The ideal candidate is an energetic, results-driven professional who is excited to lead a team that fosters quality, development, and growth. We train you on the technical aspects of the job. No pest control experience is required just a passion for leading and inspiring a team!

Essential Job Duties

• Monitor and manage a service team
• Participate in and lead the growth of the area
• Define sales goals and oversee the results
• Participate and lead setups of large accounts
• Promote quality in pest control by adherence to standards for self and technicians
• Identify the need for pest control technique training
• Troubleshoot and work with technicians to improve service
• Provide training to new technicians and continuous training to existing technicians
• Coach and counsel technicians
• Monitor and manage relationships with key customers
• Promote a safety culture by adhering to OSHA, state requirements, and Plunketts' policies and procedures
• Review and analyze reports to optimize routes and technicians' productivity
• Monitors and evaluates all costs incurred within the area; such as for labor, materials, supplies, and vehicles
• Communicate effectively with internal and external clients using excellent verbal, written, and interpersonal communication skills

Requirements

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

Minimum Requirements

• High school diploma or equivalent
• 2+ years of supervisory experience
• Strong organization ability and excellent attention to detail
• Ability to read, legibly speak, and understand English; must be able to communicate clearly and effectively to clients and Plunkett's employees
• Exceptional client service skills
• Ability to maintain a high level of confidentiality
• Proficiency with computers and mobile devices
• The ability to work extended hours and some weekends
• Must have a valid driver's license and acceptable driving record
• The ability to pass state pest control licensing exams
• Physical capability assessment, favorable drug test, and acceptable background record are also required

Preferred Requirements

• Previous experience working in the pest control industry
• Experience working with minimum supervision; able to problem solve and keep detailed records
• Six months experience in route management, route sales, customer service, sales or account management position

Physical Demands and Work Environment

• Communicates through telephone conversations, face-to-face interactions, texts and email
• Lift/push/pull 25lbs-50lbs regularly; some routes may occasionally require lifting/pushing/pulling up to 100lbs
• Extensive bending, kneeling, stooping, crouching, crawling, reaching overhead, climbing a ladder, working in confined spaces, walking for long periods, and sitting for long periods
• Utilize application equipment (spray guns and bottles, hoses etc.), inspection equipment, and small hand tools
• Tolerate a variety of environmental conditions; indoors and outdoors during seasonal weather, damp locations, and dusty locations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.