Technical Support Engineer (Level 1/2)
We are looking for a Technical Support Engineer to join our team supporting radiology and imaging networks across the DACH region. You will be working directly with hospitals, radiology departments, and clinical IT teams to keep mission-critical systems running.
What You'll Be Doing
Customer-Facing Technical Ownership
- Act as the primary technical support contact for clinics, radiology departments, and hospital IT teams
- Deliver remote troubleshooting, analysis, and resolution for production issues, ensuring uptime and performance while maintaining customer SLAs
- Provide structured case management aligned with escalation and incident processes used in enterprise healthcare environments
Application & Integration Support
- Troubleshoot interoperability across RIS, PACS, EHR, and clinical applications
- Investigate HL7 v2.x, DICOM workflows, FHIR APIs, and REST-based integrations
- Configure and validate data mapping and transmission across systems
Infrastructure & Platform Diagnostics
- Analyze logs, config files, and network behavior to diagnose stability issues
- Troubleshoot TCP/IP, DNS, routing, and firewalls in Windows/Linux environments
- Work with Kubernetes, Docker, REST APIs, and authentication flows (SSO/OAuth/Keycloak)
Operational Excellence
- Manage cases aligned with enterprise SLAs and escalation processes
- Contribute to upgrades, release validation, and on-call/weekend coverage
- Maintain SOPs and knowledge base articles for repeatable troubleshooting
Requirements
What You Bring
- First experience in healthcare IT or application support, ideally with RIS/PACS platforms
- Hands-on experience with HL7 v2.x, DICOM, and FHIR/REST-based healthcare interoperability
- Linux & Windows troubleshooting; basic database querying (MSSQL/MySQL)
- Networking fundamentals and protocol-level diagnostics; cloud exposure (AWS/GCP/Azure)
- Familiarity with containerized environments, such as Kubernetes, Docker, REST APIs, and authentication flows (SSO/OAuth/Keycloak)
- Experience with tools such as Jira Service Management, HL7 Inspector, Mirth/Cloverleaf, SQL Studio, and WinSCP
- Professional proficiency in English (C1+) and German (B1+) mandatory, additional languages (French, Spanish, Dutch) a strong plus
Benefits
- We're a fast-growing, AI-driven medical software company in the wake of a recent merger, meaning this is a pivotal moment to join
- You'll be joining a highly skilled, international team spread across multiple regions, made up of people who are invested in doing great work and in each other's success
- Flexible working hours and up to 100% remote work within Germany
- A competitive compensation and benefits package