Patient Collection Representative

This position is Remote and applicants must have a private office/space to perform the requirements of this position

Position Summary: The Patient Collection Representative is responsible for managing patient accounts by performing billing, collection, and customer service functions to ensure timely and accurate patient reimbursement. This role acts as a liaison between patients, insurance companies, and healthcare providers. The patient collection representative is an integral part of the admissions process.

Key Responsibilities

• Process and reconcile patient accounts, ensuring accuracy of billing and timely patient collections.
• Interact professionally with patients and families to explain billing information and resolve inquiries or discrepancies.
• Maintain confidentiality of all patient information in compliance with HIPAA and organizational policies.
• Verify insurance coverage when necessary.
• Monitor accounts receivable and prepare reports as needed for management.
• Collaborate with internal departments to coordinate account resolutions and improve service delivery.
• Facilitate discussion with patients prior to admission to review financial responsibility
• Obtain signed financial documents utilizing digital signatures (ie docusign)
• Properly obtain and secure documentation in accordance with facility and payor guidelines

Other Functions

• Special projects as assigned

Qualifications

• High school diploma or equivalent required; associate degree or medical billing certification preferred.
• Minimum of 1–2 years of experience in healthcare billing, collections, or patient accounting.
• Familiarity with managed care principles, insurance authorizations, and payer requirements.
• Excellent organizational, communication, and time management skills.
• Proficiency in Electronic Health Records (EHRs), insurance portals, and Microsoft Office Suite
• Knowledge of medical terminology and billing practices (CPT/ICD-10 codes).
• Proficient in Microsoft Office Suite and healthcare billing software (e.g., CollaborateMD, Kipu).
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.

Preferred

• Experience or working knowledge with Salesforce and Docusign
• Experience working with detox and residential SUD programs.
• Ability to advocate for clients while balancing payer relationships and compliance.

Physical Demands

• Virtual Office environment with frequent interaction with patients and staff.
• May require extended periods of sitting and computer use.
• Private office space where confidential information is shared (required)

All ARS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. ARS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.