Manual Order Processing (MOP) Specialist -Contractor - Part-Time
Who we are
Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.
We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor.
What You’ll Do
The Manual Order Processing Specialist is responsible for processing manual motor vehicle record orders for multiple Canadian provinces and U.S. territories from initiation through completion. This role involves handling a high volume of driver release documents that must be carefully reviewed and analyzed prior to submission to the appropriate province or territory. The Specialist is also responsible for completing a high volume of data entry based on state and provincial results within established service-level timeframes.
Strong business acumen, attention to detail, basic typing skills, and basic proficiency in Microsoft Word and Excel are essential for success in this role. The candidate must be able to evaluate dynamic and evolving scenarios, conduct thorough research to resolve customer inquiries, and apply sound judgment. Excellent organizational skills, initiative, and the ability to adjust priorities quickly as business needs change are critical.
The successful candidate will work collaboratively within a team dedicated to delivering an exceptional customer experience.
Key Responsibilities
- Process and accurately analyze driver release documents
- Perform data entry and self-auditing of motor vehicle record information
- Manage a high volume of paper-based processing, including printing and scanning
- Provide exceptional customer service by responding to order-related inquiries via email
- Communicate timely updates to customer account managers as needed
- Perform a variety of tasks that may change frequently and require adaptability
- Maintain productivity in an environment with frequent interruptions and shifting priorities
- Make informed job-related decisions in accordance with established office policies and procedures
- Evaluate potential impacts of decisions prior to implementation
- Work independently while identifying opportunities to improve efficiency and effectiveness
- Adapt to frequent changes in workload and operational demands
Time Commitment, Place of Work (Remote) and Compensation
- This is a contractor and part-time position paying $22.00 per hour.
- We will need this individual to have the ability to work at least 20 hours per week and up to 30 hours per week, depending on volume for a particular week.
- This work may be performed 100% remotely so long as the person can be available during this window: 8:00 am to 3:00 pm Mountain Time. We will give preference to people who are located in Mountain Time or Pacific Time.