Research Associate, Customer Insights
Job Description:
- Conduct background research and benchmarking related to project needs
- Manage research participant recruitment
- Support design of interview guides and surveys
- Conduct interviews and field online surveys
- Produce data summaries and basic reporting
- Manage project timelines and monitor budgets
- Collaborate with team colleagues and other cross-functional teams
- Support efficiency of team operations and project management
Requirements:
- Bachelor’s degree in social or behavioral sciences or related field
- 3+ years of professional work experience developing, designing, and conducting successful customer insights research (qualitative and quantitative) or similar projects
- 3+ years of experience managing projects, budgets, timelines, and administration for customer insights research or similar projects
- Experience in survey research software (Alchemer, Qualtrics) and data analysis software (SPSS, R)
- Proficient with MS Office Applications (Word, PowerPoint, Outlook, Excel)
- Must be able to pass a background check and drug screening
Benefits:
- Flexible workplace arrangements
- Work-life balance
- Donation matching
- Volunteer opportunities
- Tuition reimbursement
- Access to professional development resources
- 401k matching
- Employee Stock Purchase Plan
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