Chat and Text Counselor
Job Description:
- Provide crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services
- Offers crisis-counseling services via chat and text
- Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors
- Serves as a mandated reporter in cases of suspected abuse or neglect
- Is familiar with resources and providing information and referrals to visitors as appropriate
- Maintains accurate and detailed chat/text reports
- Responds to concurrent interactions in alignment with 988 Lifeline standards
- Assists in the training process of new counselors
- Participates in community outreach events such as resources tables and presentation about suicide prevention as needed
Requirements:
- Minimum of six months of relevant behavioral health experience
- One year of experience in crisis intervention or suicide prevention strongly preferred
- Possess a high school Diploma or equivalent
- Be 18 years of age or older
- Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process
- Exceptional at multi-tasking and time management
- Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools
- Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace
- Be empathetic, flexible, and adaptable to varying situations
- Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays
- Be reliable and able to adhere to schedules based upon program needs
- Complete yearly required continuing education trainings
- Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage
Benefits:
- Reasonable notice is provided to facilitate personal planning
- Ask us about loan repayment programs you may qualify for by working at Didi Hirsch
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