Systems Administrator / Support Center Analyst (Remote)-1

Cleveland Heights, Ohio 44106 Posted March 28th, 2026 Looking for more job opportunities? Click here! Job Type: Contract Job Category: IT

Job Description

• *Job Title: Systems Administrator / Support Center Analyst (Remote)
• *Job Summary:

We are seeking a proactive and detail-oriented Systems Administrator / Support Center Analyst to provide remote technical support and maintain IT systems. The ideal candidate will ensure smooth day-to-day operations, troubleshoot issues, and deliver excellent end-user support in a fast-paced environment.

• *Key Responsibilities:**

Provide L1/L2 technical support via phone, chat, and ticketing systems. Monitor, maintain, and troubleshoot servers, systems, and network infrastructure. Handle user account management (Active Directory, password resets, access control). Diagnose and resolve hardware, software, and connectivity issues remotely. Manage and track incidents, service requests, and escalations. Support system upgrades, patching, and maintenance activities. Document troubleshooting steps, FAQs, and technical procedures. Collaborate with IT teams to ensure system availability and performance.

• *Required Skills & Qualifications:**

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). 2+ years of experience in system administration or IT support. Knowledge of Windows/Linux OS, Active Directory, and networking basics. Experience with ticketing tools (ServiceNow, Jira, etc.). Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills.

• *Preferred Skills:**

Experience with cloud platforms (AWS, Azure, or GCP). Basic scripting knowledge (PowerShell, Bash). Familiarity with monitoring tools and remote support tools. IT certifications (CompTIA A+, Network+, or similar).

• *Work Environment:**

Fully Remote Rotational shifts / 24x7 support environment (if required)

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