Legal Assistant / Client Support Analyst (Phones)
Juno makes conveyancing simpler, clearer and faster
Juno is a modern law firm specialising in residential conveyancing and operating throughout England and Wales.
We complete thousands of sale, purchase and remortgage transactions each year, and we’re trusted with panel membership by 80+ mortgage lenders.
We’re rated as one of the best conveyancing firms in the UK by our clients (5/5 on Trustpilot) and estate agents and brokers frequently tell us how much they enjoy working with us.
We’ve built our own software in-house. Clients can do all their conveyancing online, and always know what’s going on. And we’ve optimised the process to complete transactions 50% faster than the average law firm.
About the role
This is a high-volume, phone-based role at the heart of our client experience.
You’ll be the first point of contact for our clients on the phone, providing clear and confident updates, answering questions about the conveyancing process, and ensuring every client feels supported and informed.
You’ll need a solid understanding of the residential conveyancing process - whether that’s from working in a conveyancing team or from a sales progression role within an estate agency.
You’ll understand how transactions move forward, what can cause delays, and what clients, agents and lenders typically need.
This is a work-from-home role with normal full-time working hours between 9am–6pm, Monday to Friday.
You’ll
Handle a high volume of inbound calls from clients each day
Provide accurate updates and explain next steps in a clear, reassuring way
Manage client expectations with professionalism and empathy
Work closely with our legal teams to escalate complex matters appropriately
Chase clients, other law firms and third parties for outstanding documents and information
Upload legal documents and case information to our system
You don’t need a law degree, but recent, relevant experience in residential conveyancing or estate agency sales progression is essential.