Workday Analyst (Tier 1 / Generalist) 100% REMOTE
Location: Remote (U.S.-based preferred) Type: Contract (20 hours/week, potential to increase) Duration: 6 months to start Target Start: ASAP (within 1-2 weeks) Pay Rate: $35-$40
Overview
Samuel Merritt University is seeking a Workday Analyst (Tier 1 / Generalist) to support their Workday environment as they approach the final stages of their Workday Student implementation. This role is designed to provide day-to-day operational support, helping manage an increasing volume of tickets across both Workday and a legacy student system ( PowerCampus) during the transition period. The ideal candidate will act as a frontline support resource, resolving Tier 1 issues and serving as a liaison between internal stakeholders and the organization's AMS partner.
Key Responsibilities
- Serve as the primary point of contact for Tier 1 Workday support requests across functional teams
- Troubleshoot and resolve basic Workday issues; escalate more complex items to AMS partner (ERPA) as needed
- Manage and respond to incoming tickets (approx. 8-10 per week, with potential to increase)
- Coordinate with internal teams to gather requirements and clarify user requests
- Submit and track tickets with AMS partner when escalation is required
- Assist with basic system navigation support and user guidance
- Support internal training efforts (logistics, coordination, and light facilitation using provided materials)
- Document common issues, workflows, and resolutions to improve internal processes
Required Qualifications
- Workday Certification (any module; required for system access and community resources)
- Hands-on experience supporting Workday in a functional or analyst capacity
- Experience working in a ticketing or support environment
- Strong communication skills with ability to interact with non-technical stakeholders
- Ability to triage issues, prioritize tasks, and manage workload independently
Preferred Qualifications
- Exposure to one or more Workday modules:
- HCM
- Financials
- Payroll
- Time Tracking / Absence
- Experience supporting post-implementation or hybrid (legacy + Workday) environments
- Familiarity with ticketing systems
- Experience supporting training coordination or documentation
Environment & Team
- Supporting both Workday platform and Workday Student rollout
- Legacy system ( PowerCampus) still active during transition
- Backed by AMS partner ( ERPA) for escalations and complex builds
- Collaborative environment with functional teams across the organization
Additional Details
- Hours: ~20/week to start, with potential to grow to 30+ based on workload
- Time & Materials billing (hours worked each week may vary)
- Flexible scheduling; candidates must be able to align with Pacific Time working hours if needed
- Fully remote
What Success Looks Like
- Quickly becomes a reliable Tier 1 support resource
- Reduces backlog of incoming tickets
- Improves response time and user experience
- Effectively leverages AMS partner for escalations
- Potential to expand scope and hours based on performance
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