Experienced Customer Service Representative – Remote Night Shift Opportunity at arenaflex
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative on our remote night shift team, you'll play a vital role in ensuring our customers receive the highest level of support and service. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team of experts is passionate about delivering exceptional results and building long-lasting relationships with our clients. With a commitment to excellence and a culture of innovation, we're always looking for talented individuals who share our vision and values.
Job Summary
We're seeking an experienced Customer Service Representative to join our remote night shift team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction. This is a full-time opportunity with a 12-hour rotating night shift schedule from 6:00pm to 6:00am. After completing our in-person training program, you'll have the opportunity to work from home and enjoy a flexible schedule.
Key Responsibilities
As a Customer Service Representative on our remote night shift team, you'll be responsible for:
- Monitoring and closing out Hughes Enterprise Maintenance orders and verifying details pertaining to the work completed
- Assisting with logistics and system support as needed
- Screening and monitoring orders in the system
- Assisting technicians with order closeouts
- Handling internal escalations to ensure orders are accepted and rolled on
- Updating information through data entry
- Running reports and updating trackers as needed
- Assisting with inbound/outbound calls and emails from internal/external customers
What's in it for you?
At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Some of the benefits you can expect include:
- Company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program
- 401(k) with Company Match
- Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
- Flexible work arrangements, including remote work options
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
Requirements
To be successful in this role, you'll need:
- A High School Diploma or GED equivalent
- 1 year of customer service experience preferred
- Effective oral and written communication skills
- Follow-through and the ability to multi-task and meet deadlines
- Ability to work independently and have the willingness to research and suggest creative solutions
- Adaptability and the ability to learn quickly and grasp new instructions easily
- Strong computer navigation skills and knowledge of Microsoft Office
- Ability to work under pressure and respond with urgency
- Willingness to work flexible hours, including weekends, holidays, and overtime as needed
Schedule
* In-Person Training at our office located in Green Bay, WI; Monday - Friday; day shift
- 12-hour Rotating Night Shift schedule from 6:00pm to 6:00am
Pay
* $15.00 per hour + $2.00 shift differential
Work Location
* In-person for training, Remote after training
Salary Description
* $15.00 per hour + $2.00 shift differential If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you. Apply now to join our team and take the first step towards a rewarding career at arenaflex. Apply Job! Apply for this job