Experienced Customer Service Representative – Medicare Retiree Solution Customer Service Centers

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative on our Medicare Retiree Solution Customer Service Centers team, you'll play a vital role in providing compassionate, innovative, and proactive support to our Medicare members. If you're passionate about helping others and possess a strong customer-centric mindset, we want to hear from you.

About arenaflex

arenaflex is a leading healthcare company that's committed to transforming the way healthcare is delivered. Our purpose is to bring our heart to every moment of your health, and we're dedicated to making healthcare more personal, convenient, and affordable. With a strong focus on innovation and customer-centricity, we're constantly looking for talented individuals who share our passion for delivering exceptional experiences.

Our Heart At Work Behaviors

At arenaflex, we believe that our people are the key to our success. That's why we've developed our Heart At Work Behaviors, which support our purpose and guide our actions. These behaviors include:

• Empathy: We understand and share the feelings of our customers and colleagues.
• Adaptability: We're flexible and able to adjust to changing situations.
• Patience: We take the time to listen and respond to our customers' needs.
• Innovation: We're always looking for new and better ways to deliver exceptional experiences.
• Collaboration: We work together as a team to achieve our goals.

Position Summary

We're currently recruiting top talent for our PST time zone Medicare Retiree Solution Customer Service Centers team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our Medicare members, educating them on plan benefits, and resolving inquiries with empathy and compassion. If you're passionate about delivering exceptional customer experiences and possess a strong customer-centric mindset, we want to hear from you.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Educating plan benefits: You'll educate Medicare members on their plan benefits, answering questions and resolving issues based on incoming telephone member contacts.
• Utilizing compliant documentation standards: You'll utilize compliant documentation standards to ensure accurate and efficient documentation of customer interactions.
• Providing empathetic and member-centric service: You'll provide exceptional customer service, exceeding our members' expectations and ensuring that every interaction is respectful, kind, and thorough.
• Exceeding member expectations: You'll strive to exceed our members' expectations, providing proactive and innovative solutions to their needs.
• Ensuring respect and kindness: You'll ensure that every member is shown respect and kindness, and that all questions are thoroughly answered and resolved.

Essential Qualifications

To be successful in this role, you'll need to possess:

• Demonstrated ability to be empathetic and compassionate: You'll need to be able to understand and share the feelings of our customers and colleagues.
• Ability to apply patience: You'll need to be able to take the time to listen and respond to our customers' needs.
• Adaptability: You'll need to be flexible and able to adjust to changing situations.
• Basic computer, typing, and telephony skills: You'll need to have basic computer, typing, and telephony skills to effectively communicate with customers and colleagues.
• Equivalent military experience: You'll need to have equivalent military experience, or relevant experience in a customer-facing role.

Preferred Qualifications

While not required, we prefer candidates with:

• Customer Service experience: You'll have experience in a customer-facing role, with a strong focus on delivering exceptional customer experiences.
• Education: You'll have a high school diploma, G.E.D., or equivalent experience.

Benefits

As a Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:

• Competitive pay: You'll receive a competitive hourly rate of $17.50 per hour, non-negotiable.
• Medical, dental, and vision benefits: You'll be eligible for a full range of medical, dental, and vision benefits.
• 401(k) retirement savings plan: You'll be eligible to enroll in our 401(k) retirement savings plan.
• Employee Stock Purchase Plan: You'll be eligible to participate in our Employee Stock Purchase Plan.
• Term life insurance: You'll receive fully-paid term life insurance.
• Short-term and long-term disability benefits: You'll be eligible for short-term and long-term disability benefits.
• Well-being programs: You'll have access to numerous well-being programs, including education assistance, free development courses, and a CVS store discount.
• Paid Time Off (PTO): You'll enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

How to Apply

If you're passionate about delivering exceptional customer experiences and possess a strong customer-centric mindset, we want to hear from you. Apply now to join our Medicare Retiree Solution Customer Service Centers team and become a part of the arenaflex family. Apply Job!

Application Window

We anticipate the application window for this opening will close on August 26, 2024. Don't miss your chance to join our team and make a meaningful difference in people's lives. Apply now! Apply for this job