Experienced Full Stack Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're seeking a highly skilled and motivated individual to join our remote call center team as a Customer Service Representative. If you're passionate about delivering exceptional customer experiences, have a strong background in call-center environments, and are driven to succeed, we want to hear from you.
About arenaflex
arenaflex is a leading organization in the industry, founded in 2015 with a commitment to making a positive impact on people's lives. Our team is comprised of dedicated professionals who share a common goal: to provide top-notch customer service while helping individuals navigate complex situations. We're proud of our reputation for excellence and strive to maintain the highest standards in everything we do.
Responsibilities
As a Customer Service Representative at arenaflex, you'll play a vital role in connecting with individuals who have potentially qualified for compensation. Your responsibilities will include:
- Connecting with callers through an automated dialer, with the goal of speaking to 40-50 callers per day
- Multitasking while listening, answering questions, and viewing multiple windows
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand knowledge of the position
- Adhering to all company policies and procedures
- Assisting with other projects as needed
- Self-troubleshooting and problem-solving basic IT problems
Key Performance Indicators (KPIs)
* Monthly retention rates
- Upsell and cross-sell rates
- Goal achievement
- Customer satisfaction ratings
Requirements
To succeed in this role, you'll need:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- A competitive spirit – we work as a team, but pay for performance!
- A quiet, distraction-free workspace
- A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
- A reliable noise-cancellation headset that is wired via USB (ex. gaming headset with mic/Logitech G432) (average price is $20-$30)
- Strong background in call-center environments and sales-focused experience
- 2+ years of phone sales/customer service experience
Preferred Qualifications
* Experience with VICI and CRM software
- Knowledge of the industry and relevant laws and regulations
- Bilingual or multilingual skills
Work Environment and Culture
As a remote Customer Service Representative at arenaflex, you'll enjoy:
- A flexible, remote work environment with the ability to work from the comfort of your own home
- A dynamic and supportive team environment
- Opportunities for growth and development through training and learning opportunities
- A competitive compensation package, including commissions and bonuses
- Comprehensive benefits, including health insurance, vision, and dental coverage
- Paid holidays and paid time off (PTO)
- Eligibility for overtime outside of the training period
Compensation and Benefits
* Salary range starts at $17.31/hour
- Total compensation up to $33.00+/hour ($70,000+)
- Health insurance, vision, and dental coverage
- Paid holidays and paid time off (PTO)
- Eligibility for overtime outside of the training period
Hours of Operation
* Full-time schedule of 40 hours a week from the following hours: + Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday: 8:30 AM to 4:30 PM Eastern
- Training schedule will be Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern
How to Apply
If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! Apply for this job