Experienced Customer Service Representative – Digital Engagement and Member Support
At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our innovative approach helps employers restructure their healthcare benefits to provide clear incentives and data-driven insights, directing employees to higher-quality and lower-cost healthcare providers. As a result, patients receive better health outcomes, and doctors are rewarded for practicing well, not performing more procedures. Backed by top-tier venture capital firms and growing rapidly, we're expanding our team to join the mission. We're seeking a full-time Customer Service Representative (Concierge Associate) to join our member services team and digitally engage with members (users) and help them find the right healthcare for their needs. This role's focus is on member support via phone, chat, and email. As a Concierge Associate, you'll serve as the voice of arenaflex, providing quality service and helping people solve their problems. You'll become an expert on arenaflex's product, operations, and the needs of our members. For the strongest candidates, this is a jumping-off point to grow within the company.
About the Role
As a Customer Service Representative, you'll be responsible for delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider. You'll follow best practices for handling member inquiries, suggesting improvements as needed, and maintaining a high level of organization within arenaflex's platform and tools, including Zendesk and G Suite. You'll also relay member feedback to product and operations teams to improve arenaflex's solution, triage and escalate complex and urgent member care needs, and maintain a detail-oriented working knowledge of employer health benefits and insurance.
Responsibilities
* Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider
- Following best practices for handling member inquiries; suggesting improvements as needed
- Maintaining a high level of organization within arenaflex's platform and tools, including Zendesk and G Suite
- Relaying member feedback to product and operations teams to improve arenaflex's solution
- Triaging and escalating complex and urgent member care needs
- Maintaining detail-oriented working knowledge of employer health benefits and insurance
Ideal Candidate
We're looking for a candidate with a bachelor's degree, a passion for helping people solve their problems, and an ability to think creatively and empathetically while staying calm under pressure. You should have excellent written and verbal communication skills, a high level of process-orientation, digital organization, and resourcefulness. You should also be eager to work in a rapidly evolving startup environment and be a part of our mission to improve the healthcare system.
What We Offer
* Competitive salary range: $19-22/hour (non-negotiable)
- Compensation for this role will depend on a variety of factors, including qualifications, skills, and applicable laws
- Eligibility to participate in our equity incentive and competitive benefits plans
- Opportunity to grow within the company and take on new challenges
- Collaborative and dynamic work environment
- Flexible work arrangements, including remote work options
About arenaflex
arenaflex is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Accommodations for Qualified Individuals with Disabilities
arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Job Scam Fraudsters
Beware of job scam fraudsters! Our recruiters use arenaflex email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected].
How to Apply
If you're passionate about delivering exceptional customer service and helping people solve their problems, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application. Apply Job! Apply for this job