HR Administrator

We are looking for a human resource professional (HR professional)/ Process Executive / Customer service representative to join our team and assist our potential client by providing excellent knowledge and information about the services offered.

Description:

• Provide positive interactions with potential clients while helping them navigate the first step of their personal injury claim.

• Organize, prioritize, and process inquiries daily following standard protocols from initial screening and pre-qualifying of new leads to providing potential client and case details to the right legal team for review.

• Collect contact information and accurately summarize relevant case-related information using the firms’ intake software and custom database management system. Follow up with potential clients as needed and manage referrals to/from other law firms.

• Develop a thorough understanding of the firm’s specialized practice areas, internal systems, and many nuanced intake procedures.

• Build productive and trusted working relationships with team members of all levels.

• Answering questions about a company's products or services. Delivering information about a company's offerings.

• Providing proactive customer outreach, through proactive call conversation.

• Informing customers about real or potential product/service issues, and monitoring brand mentions.

• Speak to clients to determine their legal needs, collect pertinent information about their cases, and establish rapport with them.

• Communicating with clients to keep them informed about the progress of their cases.

• Proactively asking customers for feedback.

MUST HAVE:-

• Minimum 6 months of experience in international voice process, inside sales with revenue-based responsibilities for the US market, or experience in international voice process as a customer service/support or Telesales.

• FRESHER/UG with excellent fluency in English may apply.

• Excellent communication skills in English, knowledge of MS Word, Excel

SALARY:

From a minimum of 16K up to No bar for the right candidate

SHIFT:

Night Shift (8 PM to 5 AM IST) US Eastern

DESIGNATION: human resource professionals (HR professionals) Managers Process Executive / Sr. Process Executive / Customer Service Representative

NATURE OF BUSINESS: 100% Voice process

Industry – BPO (Medical)