Experienced Office Technician – MLTC Data Entry Specialist

At arenaflex, we're passionate about making a difference in the lives of Nebraskans. As a leading organization in the Health and Human Services sector, we're committed to providing exceptional care and support to our community. We're now seeking a highly skilled and motivated Office Technician – MLTC Data Entry Specialist to join our team in Lincoln, NE.

About arenaflex

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're dedicated to creating a workplace culture that promotes growth, learning, and collaboration. Our team is passionate about delivering high-quality services that make a positive impact on the lives of our clients. If you're a motivated and detail-oriented individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.

Job Summary

As an Office Technician – MLTC Data Entry Specialist, you will play a critical role in supporting the Medicaid and Long Term Care (MLTC) program at arenaflex. Your primary responsibilities will include data entry, filing, and customer service. You will work closely with our team to ensure accurate and timely data entry, while providing exceptional service to our clients and stakeholders.

Key Responsibilities

* Data entry: Enter information contained on medical and NFOCUS claim forms with high accuracy and speed (minimum 8000 kph with 95% accuracy)

• Filing and sorting: Maintain a well-organized filing system, including alphabetical and numerical filing systems
• Customer service: Answer and resolve inbound calls regarding claim status, client eligibility, and provider payments
• Research and problem-solving: Review medical claim forms for missing or incomplete data and resolve issues in a timely and professional manner
• Office support: Provide general office support, including copying, research, and maintaining a clean and organized workspace

Essential Qualifications

* Coursework or training in public contact, customer service, and/or office/clerical support procedures

• Experience with personal computers, associated software, and office equipment
• Basic computer skills, including Microsoft Outlook, Microsoft Word, and Excel
• Proofreading skills and accurate data entry
• Ability to file and retrieve materials using alphabetical and numerical filing systems
• Ability to perform repetitive work in a high-volume, fast-paced work environment

Preferred Qualifications

* At least one year of customer service experience

• Experience with Enterprise One, NFOCUS, MMIS, OnBase, and Microsoft Excel
• Internal and external customer service experience

Skills and Competencies

* Strong data entry skills, including accuracy and speed

• Excellent customer service skills, including communication and problem-solving
• Ability to work in a fast-paced environment with multiple priorities
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

* Ongoing learning opportunities to expand your skills and knowledge

• Tuition reimbursement to support your educational goals
• 156% match on retirement contributions
• Opportunities for career advancement and professional growth

Work Environment and Company Culture

* Flexible scheduling options to balance work and life

• Caring organization that values inclusivity and diversity
• Collaborative and supportive team environment
• Opportunities for professional development and growth

Compensation, Perks, and Benefits

* Competitive salary: $13.109 per hour

• 13 paid holidays, 12 vacation days, and 12 sick days per year
• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement plan with 156% match
• Tuition reimbursement and education assistance
• Flexible scheduling options and work-life balance

Equal Opportunity Statement

arenaflex is an equal opportunity employer that values diversity, equity, and inclusion. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.

How to Apply

If you're a motivated and detail-oriented individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal. We look forward to reviewing your application and learning more about your qualifications. Apply Now! Apply for this job