Remote Live Chat Agent (Entry Level) – Join arenaflex's Dynamic Team
At arenaflex, we're passionate about revolutionizing the way we approach customer support, and we're looking for a talented and enthusiastic Remote Live Chat Agent to join our team. As a key member of our customer support team, you'll play a vital role in providing exceptional live chat experiences for our clients' customers, helping them navigate their websites and resolve any issues they may encounter.
About arenaflex
arenaflex is a rapidly growing company that's committed to making a positive impact in our community. We're dedicated to solving poverty-related problems and empowering individuals to achieve self-reliance. Our team is made up of diverse, energetic professionals who are passionate about what we do, and we're looking for like-minded individuals to join our ranks.
The Ideal Candidate
We're looking for a self-starter who is ambitious, engaged, and has a sense of humor. If you're a people person who is comfortable working in a fast-paced environment, we want to hear from you. Our ideal candidate is someone who is:
* A quick learner with a strong attention to detail
* A team player who is comfortable working independently
* A problem-solver who is able to think on their feet
* A strong communicator with excellent written and verbal skills
* A positive and professional individual who is able to portray a positive image
Responsibilities
As a Remote Live Chat Agent, you'll be responsible for:
* Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
* Evaluating customer interactions and elevating issues to Live Chat Manager when appropriate
* Creating relationships with new customers to better understand and achieve their needs
* Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
* Promoting interest in client products and services
* Consistently achieving established standards of the position
* Portraying and projecting a positive and professional image
* Providing administrative support
Requirements
To be successful in this role, you'll need:
* Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
* Keyboarding and internet experience
* Strong communication and interpersonal skills, including written and verbal
* Upbeat, positive attitude, and professional demeanor
* Articulate and well-acclimated to a client-facing role
* Ability to compose professional emails
What You'll Get
As a member of our team, you'll enjoy:
* A monthly bonus based on performance
* The opportunity to work with a diverse and energetic team of professionals
* Plenty of room for upward career mobility
* A comprehensive benefits package, including:
+ 401k Plan
+ Paid Holidays
+ Paid Time Off
+ Medical Insurance
+ Dental & Vision Insurance
+ Company Paid Life Insurance
Available Shifts and Compensation
We have available shifts all days of the week, and compensation is $30.00 - $40.00/hour.
Join Our Team
If you're a motivated and enthusiastic individual who is passionate about providing exceptional customer support, we want to hear from you. Apply now to join our dynamic team and be a part of arenaflex's bright future.