Experienced Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're not just in the business of automotive preventive maintenance; we're in the people business. As a leader in our industry, we continue to invest in our people, processes, and technology to deliver exceptional service across all our stores every day. We're looking for humble, hungry, and smart individuals to join our team and help shape the future of mobility.

About arenaflex

arenaflex is a dynamic and collaborative environment that fuels both personal and professional growth. Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences. We're committed to providing equal employment opportunities to all employees and applicants for employment, and we prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Opportunity

arenaflex has a rewarding opportunity as a Customer Service Representative (100% remote/work from home). As a Customer Service Representative, you'll manage high-volume inbound calls from our customers nationwide, all from the comfort of your home. By joining our virtual call center, you'll eliminate your daily commute, saving time and money. You'll have the chance to work with a high-performing, diverse team, access endless growth opportunities, and receive comprehensive equipment and IT support to help you excel in your role.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Delivering world-class service to customers with issues and inquiries via phone
• Quoting prices for services offered by our retail locations and their partners
• Providing information regarding stores and services to customers
• Assessing customers' needs and requirements to help drive them into our stores
• Taking back-to-back calls for a full 8-hour shift
• Thriving in a fast-paced, service-driven environment
• Maintaining customer relationships
• Using proprietary software programs to track calls
• Utilizing research skills to troubleshoot customer issues
• Providing proactive communication to internal and external customers
• Remote position requires stable high-speed internet and ability to hardwire directly to router

What You'll Need to Succeed

To be successful in this role, you'll need:

• High School diploma or equivalent
• At least one year of customer service experience or call center experience
• AS or BS degree a plus
• Ability to multi-task in a fast-paced environment
• Team-oriented
• Ability to connect to modem/internet
• Flexibility to work late shifts and weekends
• Excellent verbal skills

Benefits and Perks

We take care of the whole you:

• Health insurance plans (medical, dental, vision)
• 4% company match on 401(k) if you contribute 4%
• Incentive pay*

* Personal Time Off

• Tuition reimbursement*

* Employee Discounts

• A fun work environment
• Advancement opportunities
• Terms and conditions apply, and benefits may differ depending on position.

Career Growth Opportunities

arenaflex provides equal employment opportunities to all employees and applicants for employment. We're committed to helping our team members grow and develop their careers. With our comprehensive training programs and opportunities for advancement, you'll have the chance to take your career to the next level.

Work Environment and Company Culture

Our virtual call center is a dynamic and collaborative environment that fuels both personal and professional growth. We're committed to creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences. Our company culture is built on the values of:

• Respect
• Integrity
• Excellence
• Teamwork
• Innovation

Compensation and Perks

* Pay starting at $16.38/hour

• Must be willing to work 12-9 pm, 1-10 pm, and 2-11 pm ET, including weekends; schedules are created based on the immediate needs of the business.

How to Apply

If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, apply now to become an integral part of our journey at arenaflex. We're an equal opportunity employer and welcome applications from diverse candidates. Apply Job!

Contact Information

If you require reasonable accommodations during the recruitment and selection process, please contact Human Resources at 1.833.VVV.Report or email [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Employment Type

FULL_TIME

#LI-Remote

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