Experienced Full Stack Customer Service Representative – Scheduling Operations for arenaflex

At arenaflex, we're a dynamic and established business that's making a difference in the lives of people in the trades. Our team is passionate about delivering exceptional customer service and creating a positive impact on the families of our customers and their employees. We're now looking for a talented and motivated individual to join our team as a Full Stack Customer Service Representative – Scheduling Operations.

About arenaflex

arenaflex is a leading provider of innovative solutions for the trades industry. Our mission is to empower our customers to succeed by providing them with the tools, resources, and support they need to grow their businesses. We're committed to building long-term relationships with our customers and partners, and we're dedicated to making a positive impact on the communities we serve.

Who We're Looking For

We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service and support. As a Full Stack Customer Service Representative – Scheduling Operations, you will be responsible for managing the day-to-day scheduling operations, ensuring that jobs are ready for scheduling, and providing exceptional customer service to our customers and their employees. If you're a team player who is looking for a career, not just a job, we want to hear from you!

Responsibilities

As a Full Stack Customer Service Representative – Scheduling Operations, your responsibilities will include:

• Overseeing the day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinating the scheduling of technicians for service calls, installations, and repairs
• Dispatching technicians to job sites in a timely and efficient manner
• Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
• Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organizing and maintaining systems for documents, invoices, and client records
• Processing payments from customers and following up on overdue accounts as necessary
• Assisting in setting up and implementing ServiceTitan
• Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

To be successful in this role, you will need:

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• Must have a clear background check

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a fast-paced environment with multiple priorities and deadlines
• Experience with customer relationship management (CRM) software
• Experience with scheduling and dispatching software
• Familiarity with the trades industry and its terminology

What We Offer

As a Full Stack Customer Service Representative – Scheduling Operations at arenaflex, you will have the opportunity to develop and grow your career in a dynamic and supportive environment.

We offer

• Competitive hourly rate: $13.00 - $17.00 per hour
• Full-time schedule: 40 hours per week
• Opportunities for professional development and growth
• Collaborative and supportive team environment
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and customer-focused individual who is looking for a career, not just a job, we want to hear from you! Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Note

Please do not call us to inquire about the status of your application. Our hiring team will reach out to you if they have any questions or need additional information. We appreciate your patience and understanding in this matter.

Requirements

* Work Hours: 40 hours per week

• Required Education: High school or equivalent
• Required Experience: None (2) years

Job Type

Full-time

Pay

$13.00 - $17.00 per hour Apply Job! Apply for this job