Experienced Third Shift Customer Solutions Representative – Remote Customer Service and Dispatch

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our remote customer solutions team, you'll play a vital role in providing top-notch service to our customers while working from the comfort of your own home. If you're a motivated and customer-focused individual with a passion for delivering results, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative solutions in the [industry/field]. With a strong commitment to customer satisfaction and employee development, we've built a reputation for excellence in the industry. Our team is dedicated to delivering exceptional results, and we're looking for talented individuals like you to join our ranks.

Job Summary

As an Experienced Third Shift Customer Solutions Representative, you'll be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. This is a fully remote position, with the exception of training, which will take place at our McHenry, IL office. If you're a motivated and customer-focused individual with a passion for delivering results, we want to hear from you.

Key Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries

• Initiate outbound phone calls for scheduling of service calls
• Handle various customer inquiries and requests efficiently and accurately
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
• Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, etc.
• Communicate with technicians regarding availability, expected completion time, etc.
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Other duties as assigned

Essential Qualifications

* High school diploma or equivalent (GED)

• Minimum of 3 years relevant work experience in customer service environment
• Must live in Illinois and be able to reliably commute to McHenry, IL each day for training
• Previous dispatch experience a plus
• Strong verbal and written communication skills
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Preferred Qualifications

* Plumbing, Electric & HVAC experience a plus

• Previous experience working with Service Titan & ClearPath software
• Experience in a fast-paced customer service environment
• Strong problem-solving skills
• Ability to work independently with minimal supervision

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment
• Proficient in Microsoft Office and other software applications
• Strong attention to detail and organizational skills
• Ability to manage priorities and workflow effectively
• Strong customer service skills and a passion for delivering exceptional results

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a member of our remote customer solutions team, you'll have access to:

• On-site training facility for continuous employee development
• Tuition reimbursement program
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

At arenaflex, we're proud of our collaborative and supportive work environment. Our team is dedicated to delivering exceptional results, and we're looking for talented individuals like you to join our ranks. As a remote customer solutions representative, you'll have the flexibility to work from home while still being part of a dynamic and growing team.

Compensation, Perks, and Benefits

* Starting at $20.00/hour

• Medical, Dental & Vision Insurance
• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Company-provided Life Insurance
• Employee discounts on company-provided services
• Paid Time Off (PTO)
• Paid Holidays

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering results, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job