Experienced Entry-Level Customer Service Representative – Telehealth Support

At arenaflex, we're passionate about delivering exceptional customer care to patients and families across the country. As a Clinical Support Services Agent, you'll play a vital role in our telehealth team, providing empathetic and professional support to those who need it most. If you're a people person with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is a leading telehealth company dedicated to revolutionizing the way patients receive care. Our team of compassionate professionals is committed to delivering personalized support to patients and families, ensuring they receive the best possible experience. With a focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the healthcare industry.

Job Summary

As a Clinical Support Services Agent, you'll be the first point of contact for patients and families, gathering information and relaying it to our clinicians. This rewarding role requires strong customer care skills, attention to detail, and the ability to remain professional and composed under pressure. If you're looking for a challenging and fulfilling career, we invite you to join our team!

Key Responsibilities

* Receive and process calls from patients and families, gathering information and relaying it to clinicians

• Provide empathetic and professional support to callers, addressing their concerns and needs
• Utilize strong communication and interpersonal skills to build rapport with callers
• Maintain accurate and up-to-date records of caller information
• Collaborate with clinicians to ensure seamless communication and care coordination
• Participate in ongoing training and development to enhance customer care skills and knowledge
• Work effectively in a fast-paced, dynamic environment with varying call volumes and priorities

Essential Qualifications

* 18 years of age

• Excellent verbal communication, interpersonal, and organizational skills
• Accurate keyboard and typing skills (minimum requirements)
• Proficient use of Microsoft Office and internet navigation
• Strong customer service skills with the ability to speak with a smile in your voice
• Ability to work evening, weekend shifts, and holidays (paid at time ½)
• Access to high-speed internet on a personal network (cannot be a shared network)
• Personal, private, and patient-confidential workspace environment required

Preferred Qualifications

* Previous customer service experience in a healthcare or related field

• Experience working in a call center or telehealth environment
• Knowledge of medical terminology and procedures
• Certification in customer service or a related field (e.g., Certified Customer Service Representative)

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and critical thinking skills
• Ability to remain professional and composed under pressure
• Empathy and compassion for patients and families
• Strong organizational and time management skills
• Ability to work effectively in a team environment
• Proficient use of technology, including Microsoft Office and internet navigation

Career Growth Opportunities and Learning Benefits

* Ongoing training and development to enhance customer care skills and knowledge

• Opportunities for advancement within the company
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to industry-leading training and development programs

Work Environment and Company Culture

* Work-from-home (remote position) after a two-week orientation/training in our Gilbert training center

• Monday – Friday schedule
• Health/dental/vision/retirement plans offered to full-time team members upon eligibility
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Compensation and Benefits

* Starting pay: $18.00 per hour

• Opportunity to increase pay quickly; company promotes from within
• Health/dental/vision/retirement plans offered to full-time team members upon eligibility
• Paid time off and holidays
• Access to industry-leading training and development programs

How to Apply

If you're a motivated and compassionate individual with a passion for customer care, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job