Experienced Customer Service Representative – Pet Industry E-commerce Expert

Are you a people person with a passion for helping others? Do you have a knack for problem-solving and a love for pets? If so, we might have the purr-fect opportunity for you to join arenaflex, a leading e-commerce retailer in the pet industry, as a full-time Customer Service Representative. At arenaflex, we're revolutionizing the way people shop for their pets, and we're looking for talented individuals like you to join our award-winning customer service organization. As a Customer Service Representative, you'll have the opportunity to engage with our customers, help them find the perfect products, and provide exceptional service that exceeds their expectations.

About arenaflex

arenaflex is one of the fastest-growing e-commerce retailers in the pet industry, and we're committed to providing our customers with an unparalleled shopping experience. Our team is passionate about pets, and we're dedicated to helping our customers find the best products for their furry friends. We're a remote-friendly company, and we're looking for talented individuals who share our passion for customer service and pets.

What You'll Do

As a Customer Service Representative, you'll be responsible for:

• Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned.
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike.
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow.
• Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You'll Need

To be successful in this role, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To work as a Customer Service Representative, you'll need:

• A large, distraction-free workspace that can accommodate computer monitors and is free from background noise that impacts the customer experience.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed).
• A computer, monitor, keyboard, mouse, headset, webcam, and phone line (not required, but a cell phone or tablet for two-factor authentication through Okta Verify).

Why arenaflex Customer Service?

At arenaflex, we're committed to providing our customers with an exceptional shopping experience, and we're looking for talented individuals like you to join our team. As a Customer Service Representative, you'll be empowered to become your best, with opportunities to:

• Belong: We're a diverse and inclusive company that values individual perspectives and experiences.
• Grow: Our culture is focused on delivering results and becoming your best, no matter your role or location.
• Make a difference: You'll be encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything you do.
• Get support: You'll have ongoing training and development, resources, and opportunities to become your best.
• Get rewarded: We offer competitive wages, medical & dental insurance, 401k, and more!

Equal Opportunity Employer

arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here. Apply Job! Apply for this job