Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping and Ecommerce Expert
At arenaflex, we're revolutionizing the world of ecommerce with our innovative livestream shopping platform. As the largest platform in North America and Europe, we're committed to delivering exceptional user experiences through community, shopping, and entertainment. Our remote co-located team operates out of hubs in the US, UK, Ireland, Poland, and Germany, and we're growing rapidly. We're innovating in the fast-paced world of live auctions, featuring a wide range of products from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. Our platform has something for everyone, and we're looking for forward-thinking problem solvers to join our team.
Role Summary
As an Experienced Customer Experience Agent (Overnight Shift) at arenaflex, you'll be part of our dedicated team responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure our customers receive their products as quickly as possible and resolve any issues that may arise in a timely and high-quality manner.
Key Responsibilities
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience for all users.
- Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
- Develop expertise in arenaflex's product, processes, and systems to drive positive outcomes for our users.
- Collaborate with other departments to troubleshoot, research, and resolve open questions.
- Identify opportunities to eliminate repeat contacts and improve the overall customer experience.
You
We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. As a customer service professional with a passion for delivering exceptional experiences, you'll thrive in our dynamic team. Here are the essential qualifications we're looking for:
- Open to working an overnight shift from 10pm - 7:00am PST.
- 2+ years of support experience handling email and/or chat services.
- Weekend availability required.
- Understanding of ecommerce and marketplace operations.
- Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
- A customer-first mentality with a passion for delivering exceptional experiences.
- Proactive problem-solver and process-improver.
- Knowledge of collectibles is a plus.
- Bachelor's degree or college experience preferred.
- Previous start-up experience is a plus.
Team Environment
As a member of our team, you'll be required to be within commuting distance of our Phoenix, AZ hub. Our team members enjoy a dynamic and supportive work environment, with opportunities for growth and development.
Compensation and Benefits
* For Full-Time (Hourly) US-based applicants: $24.04/hour to $28.85/hour + benefits + equity.
- Flexible Time off Policy and holiday pay for working Company-wide Holidays.
- Health Insurance options including Medical, Dental, Vision.
- Work From Home Support.
- Home office setup allowance.
- Monthly allowance for cell phone and internet.
- Care benefits.
- Monthly allowance for food and wellness.
- Annual allowance towards Childcare.
- Lifetime benefit for family planning, such as adoption or fertility expenses.
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally.
- Monthly allowance to dogfood the app.
- Parental Leave.
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex.
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