Customer Service Representative - Limited Service (Remote in NJ) at arenaflex
Job Type:
Full-time, Limited Service (Temporary), Remote
Location:
Lawrenceville, NJ, United States
Job Description:
Are you passionate about delivering exceptional customer service and making a difference in people's lives? Do you thrive in a fast-paced, dynamic environment? Look no further! arenaflex is seeking a highly motivated and experienced Customer Service Representative to join our team on a limited-service basis. As a CSR, you will be the face of our organization, providing top-notch support to individuals and families navigating the healthcare coverage process through the Marketplace.
About arenaflex:
arenaflex is a leading provider of innovative solutions in the healthcare industry. We are committed to empowering individuals and families to make informed decisions about their healthcare coverage. Our team is dedicated to delivering exceptional customer service, and we are seeking like-minded individuals to join our mission.
Key Responsibilities:
As a Customer Service Representative at arenaflex, you will be responsible for:
- Answering incoming calls from consumers, including general inquiries and assistance with healthcare coverage applications
- Responding effectively to all forms of inbound and outbound contacts, including phone calls, emails, and chats
- Tracking and documenting all inquiries using our proprietary systems
- Transferring or referring consumers to appropriate entities according to established guidelines
- Facilitating the fulfillment of caller requests for materials via mail, email, or download
- Providing translation services for non-English speaking callers according to procedures
- Escalating calls or issues to designated staff for resolution as needed
- Attending meetings and trainings as requested to maintain up-to-date knowledge of all programs and systems
Minimum Requirements:
* High school diploma or GED required
- 6+ months of relevant professional experience required, or equivalent combination of education and experience
- Strong data entry and telephone skills
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced work environment
- Ability to successfully execute many complex tasks simultaneously
- Ability to work as a team member, as well as independently
- Previous experience with computers, phone systems, and headsets preferred
- Previous experience in customer service and call center preferred
Technical Requirements:
* Personal PC with operating system of Windows 10 or higher
- Home internet speed of 25+ Mbps download speed; 15+ Mbps upload and hardwired
- PC Processor: Intel i5, AMD Ryzen 5, or better
- PC Memory: 3.1 8+ GB RAM
- PC Hard Drive Storage: 4.1 256 GB SSD
- USB Headset with wired microphone
- Webcam
- Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login
Benefits and Perks:
* Work from home in a flexible, remote environment
- Benefits including Medical, Dental, Vision, and 401k
- Paid Time Off (PTO) and Holidays
- Employee Recognition, Discount, and Wellness Programs
- Diversity, Equity, and Inclusion Initiatives
- Professional Development Opportunities
Compensation:
* Hourly Base Pay Minimum: $18.00
- Hourly Base Pay Maximum: $18.00
- Annual salary is just one component of arenaflex's total compensation package, which includes short- and long-term incentives, program-specific awards, and a variety of benefits to employees.
Why Join arenaflex?
* arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion
- We offer a dynamic, fast-paced work environment with opportunities for growth and development
- Our team is passionate about delivering exceptional customer service and making a difference in people's lives
- We are committed to providing a safe, inclusive, and supportive work environment for all employees
How to Apply:
If you are a motivated and experienced customer service professional looking for a new challenge, please apply to this role through our website. We look forward to hearing from you! Apply Now! Apply for this job