Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
About arenaflex
arenaflex is a company that's dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. Our collaborative and engaging work environment is the perfect place for you to grow and challenge yourself, and discover your potential can take you anywhere you want to go.
Benefits of Working with arenaflex
When you join arenaflex, you'll enjoy a range of benefits that will make your career journey even more rewarding. These include:
- Paid Training to help you develop your skills and knowledge
- Competitive Wages that reflect your value to our team
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to relax and recharge
- Employee wellness and engagement programs to support your well-being
Teleperformance and You
At arenaflex, we're committed to helping our clients succeed, and we need talented individuals like you to make it happen. As a Bilingual Financial Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!
Work at Home Opportunity
This is a Work at Home position, and we're looking for individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
Responsibilities
As a Bilingual Financial Customer Service Representative, your responsibilities will include:
- Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone to resolve their questions, issues or concerns
- Escalating/Transferring/Completing conference calls to banks, loan originators, financial institutions, and more
- Calmly attempting to resolve and de-escalate any issues
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that we do. To be considered for this role, you'll need:
- Bilingual Spanish/English required
- High School Diploma or GED required
- Must be over 18 years of age
- 6 months customer service experience minimum
- 6 months Call Center experience, preferred
- Ability to type 25 wpm
- Comfort with desktop computer system
- Proven oral & written communication skills
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- Able to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
Work from Home Requirements
To work from home, you'll need:
- Internet Connection Requirements:
+ Minimum subscribed download rate equal or exceeds 12.0 Mbps + Minimum subscribed upload rate equal or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required
- Clean and quiet workspace
Apply Now!
If you're ready to take your career to the next level and join a company that's dedicated to making a difference, apply now! Apply for this job