Experienced Customer Care Representative – Niagara Region Office

At arenaflex, we're excited to introduce a new office in the Niagara region, dedicated to delivering exceptional customer experiences. As a Representative in Customer Care, you'll play a vital role in shaping the future of customer-centricity at arenaflex. Join our dynamic team and be part of a culture that's driven by customer needs and focused on continuous improvement.

What's in it for you?

We're offering a wealth of opportunities for growth and development, whether you're just starting your career or looking to take your skills to the next level. As a Representative in Customer Care, you'll enjoy:

• 6-8 weeks of paid training to equip you with the skills and knowledge you need to succeed
• Competitive salaries and flexible schedules to fit your lifestyle
• Work-from-home options to balance your work and personal life
• Paid vacation and comprehensive benefits packages to support your well-being
• Opportunities to grow and develop your skills in a dynamic and customer-centric environment

Who we are:

arenaflex is a Customer-Centric organization that's passionate about delivering exceptional customer experiences. Our culture is built on the principles of customer-centricity, and our Customer Care team is at the heart of it. We're committed to continuously improving processes and simplifying the customer experience, and we're looking for talented individuals like you to join our team.

What you'll do:

As a Representative in Customer Care, you'll be responsible for:

• Maintaining mass market billing accounts, including call handling and general customer requests/needs
• Handling billing inquiries, collections, moves, and the investigation of billing exceptions/disputes
• Operating according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency
• Responding to all customers' communications, including letters, mail, faxes, emails, chat, and inter-department inquiries
• Achieving customer satisfaction, quality, and productivity levels in accordance with operational targets
• Completing other tasks and activities as business needs dictate

Who you are:

To succeed in this role, you'll need:

• Secondary school education or equivalent
• Minimum 3 years of clerical and customer contact experience
• Proven verbal and written communication skills
• Ability to exercise good judgment with minimal supervision
• Knowledge of Customer Information Systems, including SAP and Kubra (asset)
• Excellent analytical skills, decision-making ability, negotiation, and problem-solving skills
• Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure
• Excellent interpersonal skills and ability to function within a team
• Ability to plan and use time effectively
• Flexibility with respect to shifts

Preferred qualifications:

* Mass market billing experience (asset)

• Experience in a call center environment (asset)
• Bilingualism (asset)

Diversity and inclusion:

arenaflex is an Equal Opportunity and Affirmative Action Employer, committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability.

How to apply:

Applications can be submitted via our online recruiting system only. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check.

About arenaflex:

arenaflex brings you more than just energy. The products we deliver are part of everyone's quality of life. Our energy fuels yours in hundreds of meaningful ways – and in ways you might never have imagined. We understand that your life takes energy, and we're proud to bring it to you.

Learn more:

Visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about us and our commitment to customer-centricity.

Apply now:

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