Experienced Customer Service Representative – Digital Support Squad Representative

Are you a people person with a passion for helping others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative to join our Digital Support Squad, a team that's dedicated to providing top-notch support to our clients across social media engagement and Ecommerce platforms. As a Digital Support Squad Representative, you'll be the face of arenaflex, interacting with customers, resolving issues, and providing exceptional service. You'll work closely with our Marketing team to develop brand marketing strategies, assist with deliverables, and gain hands-on experience in various areas of digital marketing. With a focus on career growth and development, we're looking for someone who's eager to learn, take on new challenges, and advance their career in digital marketing.

About arenaflex

arenaflex is a 20+ person Shopify Expert digital marketing agency based in Toronto, with a growing presence across Canada. Founded in 2015, we've established ourselves as a leading provider of digital marketing services, including paid and organic social media, email marketing and automation, website design & development, influencer marketing, branding and design, and customer service. Our clients span various industries, from skin care and restaurants to home decor and CPGs, and have been featured in top publications like Vogue, Cosmopolitan, Forbes, Business Insider, and GOOP.

What to Expect

As a Digital Support Squad Representative, you'll be responsible for:

• Resolving customer issues online through software tools like Gorgias and Aircall
• Handling incoming tickets, website chats, and phone calls, responding to social media comments and DMs, and engaging with relevant social communities through proactive engagement efforts
• Handling outbound calls on behalf of our clients to engage with customers requiring further sales assistance
• Following internal processes and brand voice to respond to all customer inquiries, messages, and concerns, and working with your fellow Digital Support Squad Reps to provide solutions or determine if escalating to the client is necessary
• Reporting to the Customer Experience Manager, who will assist with questions, training, and client management
• Assisting with developing the brand marketing strategy, in tandem with the arenaflex Marketing team, based on your "in the weeds" knowledge of the client's customer base and community
• Supporting the Marketing team with other efforts such as assisting with our "Last Eyes" process to ensure our deliverables go out perfectly, all while exposing you to other areas of digital marketing that may interest you

Requirements

To join our team, you should:

• Have at least 1 year of experience working in a customer service role (not necessarily online)
• Possess exceptional interpersonal skills
• Have comprehensive writing skills
• Demonstrate the strategic capacity to make important judgment calls when handling customer service tasks such as providing refunds, reshipments, or calling out a customer's BS (according to client guidelines, of course!)
• Love helping people
• Enjoy a casual work environment (even though it's from home, we're still pretty casual!)
• Pay exceptional attention to detail and include the code dssr2024 in your cover letter
• Be able to work days and nights (no overnights) during the week and weekends
• BONUS: If you speak French!

What We Offer

As a member of our team, you'll enjoy:

• Health benefits
• Free stuff from our clients
• Company events (virtually and in-person, when possible!)
• An all-around fun team (it's so cliché, we know, but we truly feel like a family!)
• Month-in-advanced schedules (none of that "5 day heads up" like in retail / restaurants!)
• The opportunity to build a career in digital marketing

How to Apply

If you're passionate about customer service, digital marketing, and career growth, we want to hear from you! Please submit your cover letter and resume to careers [at] arenaflex [dot] ca. Those candidates who include the code dssr2024 in their cover letter will be given priority.

Job Types

* Full-time, Permanent

Pay

* From $17.20 per hour

Expected Hours

* 40 per week

Additional Pay

* Bonus pay

• Overtime pay

Benefits

* Casual dress

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• Vision care
• Work from home

Flexible Language Requirement

* French not required

Schedule

* 8 hour shift

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education

* Bachelor's Degree (preferred)

Experience

* Customer service: 1 year (preferred)

Language

* English (required)

Work Location

* Remote Apply Job! Apply for this job