Experienced Customer Service Liaison – Delivery Station Support Specialist

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for talented individuals to join our award-winning Customer Service team. As a Delivery Station Liaison, you'll play a critical role in delivering exceptional support experiences to our customers, ensuring their parcels are delivered successfully and efficiently. If you're passionate about customer-centricity, have a knack for problem-solving, and thrive in fast-paced environments, we want to hear from you!

About arenaflex

arenaflex is a global leader in e-commerce, committed to being Earth's most customer-centric company. Our Customer Service team is at the forefront of this mission, providing top-notch support to our customers across various channels. We're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference. Join us, and you'll be part of a dynamic team that's shaping the future of customer service.

Key Responsibilities

As a Delivery Station Liaison, you'll be responsible for:

• Providing exceptional customer service from within our delivery station, ensuring successful re-delivery attempts for customers' parcels
• Calling customers to confirm crucial delivery details and prevent further delivery delays
• Collaborating with warehouse teams and Delivery Service Partners to ensure packages are re-delivered successfully on the same day
• Proactively solving delivery defects to reduce customer effort and improve overall satisfaction
• Working variable hours to match when customers need us most, including Wednesdays to Saturdays from 10:00 AM to 20:45 PM

Essential Qualifications

To succeed in this role, you'll need:

• The right to work in the United Kingdom without restrictions
• Experience in customer service, retail, or hospitality industries
• Flexible scheduling, with a non-negotiable time schedule of 10:00 AM to 8:45 PM
• Exceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech, listening, and interpreting customer needs
• Excellent time-management, organizational, and prioritization skills
• Experience working under pressure in high-volume environments while maintaining standards for productivity, quality, and service
• Ability to take ownership and be proactive
• Intermediate computer literacy

Preferred Qualifications

While not essential, the following strengths will make you a strong candidate:

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and adapt to change
• Comfortable multi-tasking in high-energy environments

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive salary of £12.70 per hour
• A comprehensive benefits package, including:

+ Pension Plan + Competitive holiday allowance + Health insurance + Life insurance + Amazon.co.uk discount + Employee assistance program + Organizational progression options + Additional add-on benefits of your choice

• Opportunities for career growth and development
• A dynamic and supportive work environment

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, resources, and support they need to succeed. Join us, and you'll be part of a community that's passionate about making a difference and pushing the boundaries of what's possible.

How to Apply

If you're ready to take your customer service skills to the next level and join a team that's shaping the future of e-commerce, click on the link below to start the application process. You'll need to allow 1-2 hours, including an assessment to test your suitability for the role. We recommend using a PC (e.g., laptop) to get the best experience.

Equal Opportunities Employer

arenaflex is an equal opportunities employer, and we're committed to creating a workplace that's inclusive and diverse. We make recruiting decisions based on your experience and skills, and we value your passion to discover, invent, simplify, and build.

Protecting Your Privacy

Protecting your privacy and the security of your data is a top priority for arenaflex. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.

Job ID: ASF240111667

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