Experienced Customer Experience Agent – Overnight Shift at arenaflex
Join the arenaflex Team and Revolutionize the Future of Ecommerce
Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy taking on new challenges? If so, we invite you to join the arenaflex team as an Experienced Customer Experience Agent – Overnight Shift. As a key member of our Customer Experience team, you will play a vital role in driving the best possible user experience for our customers, ensuring their satisfaction, and helping us build a community-driven ecommerce platform.
About arenaflex
arenaflex is the largest livestream shopping platform in North America and Europe, where users can buy, sell, and discover the things they love. We're innovating in the fast-paced world of live auctions, covering fashion, beauty, electronics, collectibles, and more. Our mission is to bring together community, shopping, and entertainment, making ecommerce more engaging and enjoyable for everyone.
Our Culture
At arenaflex, we value diversity, inclusivity, and a growth mindset. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. We're committed to our values and operate as a remote co-located team, with hubs in the US, UK, Ireland, Poland, and Germany.
Role and Responsibilities
As an Experienced Customer Experience Agent – Overnight Shift, you will be responsible for:
- Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience
- Resolving all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner
- Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
- Working with other departments to troubleshoot, research, and resolve open questions
- Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience
You
We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. Here's what we're hoping to see in your background:
- Open to working an overnight shift from 10pm - 7:00am PST
- 2+ years of Support experience handling email and/or chat services
- Weekend availability required
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers / being customer-first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Team Environment
Team members in this role are required to be within commuting distance of our Phoenix, AZ hub. We offer a collaborative and dynamic work environment, with opportunities to learn and grow with our company.
Compensation and Benefits
For Full-Time (Hourly) US-based applicants, we offer:
- $24.04/hour to $28.85/hour + benefits + equity
- Flexible Time off Policy and holiday pay for working Company-wide Holidays
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Ready to Join the arenaflex Team?
If you're a customer-centric individual with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Experience Agent – Overnight Shift role at arenaflex. Join us in revolutionizing the future of ecommerce and building a community-driven platform that makes shopping more engaging and enjoyable for everyone. Apply Now! Apply for this job