Customer Representative (German-speaking) - Remote - Sport Clothing Industry GW01
Experience the Power of a Game-Changing Career at arenaflex
Are you ready to join a dynamic and innovative team that's shaping the future of the sport clothing industry? Look no further than arenaflex, a global technology and services leader that powers the brands of tomorrow. We're on a mission to revolutionize the way people interact with our clients' brands, and we need talented individuals like you to help us achieve our goals.
About arenaflex
arenaflex is a global company that's passionate about helping well-known brands improve their businesses with technology and integrated solutions. With a presence in over 70 countries, we're a team of game-changers who are dedicated to creating customer experiences that go beyond WOW. Our innovative approach, cutting-edge technologies, and commitment to excellence have made us a leader in our industry, and we're excited to welcome like-minded individuals to our team.
Career Growth and Personal Development
At arenaflex, we believe in investing in our people and helping them grow and develop their skills. As a Customer Representative on our team, you'll have access to comprehensive training, ongoing support, and opportunities for career advancement. We're committed to creating a work environment that's inclusive, diverse, and authentic, where everyone can thrive and reach their full potential.
What You'll Do in This Role
As a Customer Representative on our team, you'll play a critical role in delivering exceptional customer satisfaction and support to our clients' customers. Your responsibilities will include:
- Providing first-class customer satisfaction at all times, following our guidelines and procedures
- Handling incoming customer contacts via telephone, email, chat, or social media, and logging call details onto our call tracking systems
- Supporting consumers in the sales and after-sales process, including product recommendation, after-sales support, and additional tasks that result in consumer satisfaction
- Forwarding escalations and defined topics to the respective client's brand units and/or contact persons
- De-escalating complaints, offering solutions within our clients' procedures, policies, or guidelines, or transferring to the client's or designated partner for settling and resolution of non-standard cases
- Ensuring correct presentation of our clients' corporate images in all interactions, representing their brand and generating consumer experience through outstanding service and personal care on all channels
Your Qualifications
We're looking for talented individuals who are passionate about delivering exceptional customer experiences. If you're a self-motivated, team player with a customer-focused attitude, we want to hear from you. Your qualifications should include:
- Bilingual or proficient in German and advanced English
- Self-motivated, team player, supportive person, outgoing, and open-minded
- Active listening and comprehension skills
- Very good written skills and customer-focused attitude
- Goal-oriented attitude and time management skills
- Minimum knowledge of Office pack and keyboarding skills
Don't Meet Every Requirement? No Worries!
We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.
What's in It for You
We're committed to creating a work environment that's supportive, inclusive, and rewarding. As a Customer Representative on our team, you'll enjoy:
- Full-time 39 hours/week contract, Monday to Friday from 9am to 6pm
- Salary 18,400 euros gross/year + up to 3,500 euros gross/year in bonus
- Work remotely anywhere in Spain
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
Experience the Best Version of You!
At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice."
Equal Opportunity Employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Ready to Join the arenaflex Team?
Apply now and take the first step towards a game-changing career at arenaflex. We can't wait to welcome you to our team! Apply Job! Apply for this job