Experienced Health & Benefits Customer Service Representative / Support Specialist (Remote) - Join arenaflex's Community of Forward-Thinking Individuals
At arenaflex, we're passionate about helping businesses and individuals thrive today, tomorrow, and into retirement. As a Health & Benefits Customer Service Representative / Support Specialist, you'll play a vital role in delivering exceptional customer experiences and simplifying the health and wealth journey for our clients. If you're a people-centric, client-obsessed individual with a passion for driving results, we want to hear from you!
About arenaflex
arenaflex is a community of forward-thinking individuals who share a commitment to integrity and a passion for driving results. We're dedicated to helping our clients achieve their goals and live their best lives. Our team is comprised of talented professionals who are passionate about what they do, and we're looking for like-minded individuals to join our community.
Job Summary & Responsibilities
As a Health & Benefits Customer Service Representative / Support Specialist, you'll report to the Member Services Supervisor in the CBD Member Services department. This role is responsible for supporting our customers' journey through the healthcare reimbursement system, providing high-quality, customer-focused telephonic service, and educating constituents on arenaflex policies and programs.
Key Responsibilities:
* Provide high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction
- Consult with members to support easy navigation of available online tools, from checking an account balance to submitting claims
- Resolve issues without management intervention to remove barriers for the member
- Responsible for initial call skills after training and may be cross-trained to other skills on a later date
- Protect sensitive member information with discretion
- Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines
- Other duties as assigned
Training & Development
This is a general consideration position, and while it's not for an immediate opening, we're accepting applications and resumes for future opportunities. The training class/start date will be TBD (subject to change due to business needs), and attendance is mandatory during the training period. The training is approximately five weeks, and a product exam will be administered at the end of training. A passing score of 85% is required to continue to hold this position.
Work Schedule & Compensation
The regular schedule/shift is Monday to Friday from 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs). Some Saturdays may be required from 10 a.m. ET to 3 p.m. ET (subject to change due to business needs). The hourly pay rate is $17.50, with an opportunity to earn bonus per quarter. Internet speed requirements include:
- Upload Speed: >20 Mbps
- Download Speed: >100 Mbps
- Must be able to hardwire ethernet cable to internet modem/router
Preferred Qualifications
* 1-3 years of experience in Customer Service
- Prior call center experience preferred
- No degree required
Skills & Abilities
* Computer knowledge and skills, comfortable learning new systems
- Able to learn, memorize, and retain information
- Basic understanding of medical/reimbursement terminology preferred
- Can adapt to a fast-paced environment
- Ability to de-escalate and handle member issues without utilizing a supervisor
- Oral and written communication skills
- Able to work hours of 10:30 am-7:00pm CST
- Problem-solving skills
- Attention to detail and accuracy
- Analytical skills
Other Requirements
* Prolonged periods of sitting at a desk and working on a computer
- Occasionally lift items up to 25 pounds
- Ability to work overtime
Compensation & Benefits
The compensation for this position will vary depending on factors such as your location, skills, and experience. The compensation package may also include incentive and bonus opportunities. arenaflex provides industry-leading benefits, including:
- Healthcare
- 401K savings plan
- Company holidays
- Paid time off
- Parental leave
- Employee assistance program
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support your physical, emotional, and financial well-being. If you're passionate about delivering exceptional customer experiences and simplifying the health and wealth journey for our clients, we want to hear from you!
How to Apply
If you're a motivated, customer-focused individual with a passion for driving results, we encourage you to apply for this exciting opportunity. Please submit your application and resume through our website. We can't wait to hear from you! Apply Now! Apply for this job