Experienced Senior Manager of Forecasting – Global Customer Service Capacity Planning

At arenaflex, we're revolutionizing the world of e-commerce by providing an unparalleled customer experience. As a leader in our Customer Service (CS) network, you'll play a pivotal role in shaping the future of our global capacity planning solutions. We're seeking a highly skilled and experienced Senior Manager of Forecasting to join our team, driving innovation and excellence in contact forecasting.

About arenaflex

arenaflex is a world-class e-commerce platform that's constantly evolving to meet the changing needs of our customers. With a passion for innovation and a commitment to customer-centricity, we're creating a better shopping experience for millions of people around the world. Our team of bright and talented individuals is dedicated to pushing the boundaries of what's possible in e-commerce, and we're looking for like-minded professionals to join us on this exciting journey.

The Role

As our Senior Manager of Forecasting, you'll be responsible for creating and delivering contact forecasts that will drive cost-effective and comprehensive global capacity planning solutions for our CS network. You'll lead a team of analysts and managers across multiple countries, ensuring low error contact forecasts to deliver exceptional service levels. Your expertise in forecasting techniques, data analysis, and team leadership will be instrumental in achieving our goals.

Key Responsibilities

* Develop and implement short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets

• Lead a team of analysts and managers, providing guidance and support to ensure high-quality forecasting and performance
• Collaborate with senior CS leadership to identify drivers of forecast variance and participate in strategic long-term planning initiatives
• Develop and maintain strong relationships with stakeholders across the organization to ensure effective communication and collaboration
• Analyze data and provide actionable insights to inform business decisions and drive improvements in cost and quality of customer service
• Manage and prioritize multiple projects and tasks, ensuring timely delivery and high-quality results

Essential Qualifications

* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field

• 10+ years of experience in Forecasting/Planning, with a strong background in data analysis and team leadership
• Proven experience managing a team of analytic professionals, including hiring, development, and performance management
• Excellent communication skills, with the ability to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment, with a strong focus on teamwork and collaboration
• Experience with SQL, statistical analysis, and data visualization tools, with a strong understanding of data-driven decision-making

Preferred Qualifications

* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience

• Experience in forecasting, time-series, and multivariate regression, with a strong understanding of advanced statistical techniques
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills, with a natural curiosity and desire to learn

What We Offer

* A dynamic and fast-paced work environment, with opportunities to innovate and grow

• A competitive salary and benefits package, with a focus on work-life balance
• A collaborative and supportive team culture, with a strong emphasis on teamwork and collaboration
• Opportunities for professional development and growth, with a focus on continuous learning and improvement
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

How to Apply

If you're a motivated and experienced professional with a passion for forecasting and team leadership, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job