Experienced Part-Time Customer Service Representative – Health Plan Support

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a Part-Time Customer Service Representative, you'll play a vital role in providing prompt and courteous support to our health plan partners and their members. If you're passionate about delivering top-notch service, empathetic, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals to take control of their health and well-being by offering comprehensive transportation services that cater to their unique needs. We're committed to fostering a culture of excellence, innovation, and collaboration, where our employees can grow, learn, and thrive.

Job Summary

As an Alivi Customer Service Representative (CSR), you'll be responsible for handling inbound calls from health plan members and representatives, addressing their inquiries about our transportation services. You'll work closely with our contact center leadership team to ensure seamless communication, resolve customer concerns, and maintain the highest level of customer satisfaction.

Key Responsibilities

* Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan.

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey.
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI).
• Escalate transportation and customer service concerns to contact center leadership team.
• Collaborate with internal teams to resolve customer issues and improve overall customer experience.
• Participate in ongoing training and development programs to enhance your skills and knowledge.

Requirements

* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.

• Spanish fluency a plus.
• High School degree or equivalent.
• Must be able to sit for 8 hours or more a day wearing a headset.
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members).
• CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
• Excellent written, communication, and data entry skills.
• Moderate experience in Microsoft Teams, Outlook, and Word.
• Must be able to adapt to high and fast-paced call volume.

Essential Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.

• Strong problem-solving and critical thinking skills, with the ability to analyze complex customer issues.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong attention to detail, with the ability to maintain accuracy and precision in data entry and customer interactions.
• Ability to adapt to changing situations, with a flexible and positive attitude.
• Strong teamwork and collaboration skills, with the ability to work effectively with internal teams.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Part-Time Customer Service Representative, you'll have access to ongoing training and development programs, including:

• Ongoing training and coaching to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Collaborative and supportive work environment, with a focus on teamwork and collaboration.
• Recognition and rewards for outstanding performance and contributions.

Work Environment and Company Culture

arenaflex is a remote-friendly company, with a flexible and supportive work environment. As a Part-Time Customer Service Representative, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. Our company culture is built on the principles of innovation, collaboration, and customer-centricity, with a focus on delivering exceptional customer experiences.

Compensation, Perks, and Benefits

As a Part-Time Customer Service Representative at arenaflex, you'll enjoy a competitive compensation package, including:

• Competitive hourly rate.
• Opportunities for overtime and bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Access to ongoing training and development programs.

How to Apply

If you're passionate about delivering exceptional customer experiences, empathetic, and thrive in a fast-paced environment, we want to hear from you! Apply now to become a Part-Time Customer Service Representative at arenaflex. Apply for this job