Apple Manager University Park, PA

Position: Apple Manager I - 36090 - University Park, PA Apple Manager I – 36090 #26-30186 University Park, Pennsylvania, United States Position Overview The Apple Manager I will oversee Apple Department operations, such as inventory and visual merchandising, while adhering to contracts with Apple and other licensed products. The role includes hiring, training, and developing team members in these disciplines. It coordinates sales promotions with the Home Office and manages execution in the store. The manager also assists customers and suggests a selection of computer products based on knowledge of current products and familiarity with manufacturer’s offerings and product reviews. Proficiency in Follett systems and strategies is required. The position effectively executes company programs and initiatives, ensures compliance with company policies and procedures, and partners with various support partners including Store Operations, RCMS, AP, HR, and Training. The Apple Manager consistently demonstrates Follett values – Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.

Responsibilities

• Drive strong customer initiatives focused on solutions-based selling and an exceptional customer experience.
• Provide leadership to the employees of the computer products department, including assigning and evaluating work as well as interviewing, hiring and training new employees.
• May oversee technicians and repair operations, ensuring team members obtain and maintain appropriate certifications as required by licensing contracts.
• Diplomatically manage multiple commitments to customers, staff, and operations. Assist customers in finding computer products.
• Manage the special order functions and notify customers. Provide solutions to institutional buyers through developing strategic partnerships with campus contacts and key decision makers within the institution.
• Evaluate and propose appropriate orders to achieve sales goals and ensure inventory levels meet vendor requirements and campus expectations.
• Analyze sales trends and report to leadership. Continuously develop own knowledge and ensure staff is developing current computer/technology products; keep abreast of company communications.
• May call vendors to verify price, availability, or order status. Interact with the Store Manager and Home office on promotions, author events, sales, budgets, and procedures. Coordinate storewide promotions with other departments as appropriate.
• Promote cross‑merchandising standards with the Course Materials Department Manager.
• Meet with faculty and staff to promote store services.
• Work with the store manager and home office to develop strategies to impact sales and contribute to the profitability of the location.
• Keep up-to-date on current computer/technology products industry trends by reading newsletters and reviews, and keep abreast of the company’s communications.
• May be required to acquire and maintain additional computer certifications.
• Check that WinDSS ticketing processes are followed and that all merchandise is accurately ticketed.
• Verify that cashiers use the correct SKU numbers for special events and special orders, and that dump SKUing is kept to a minimum.
• Conduct and audit inventory cycle counts. Monitor the scanning rate analysis and, with the store manager’s assistance, drive the improvement process.
• Act as a liaison to the Home Office regulated processes related to return-to-vendor (RTV) receiving and scanning.
• Maintain systems of customer data, purchase orders, and invoices in accordance with existing store policies and procedures.
• Provide timely billing and collection of payments, monitoring accounts receivable aging status.
• Verify that shelves are organized appropriately, stocked, and meet the visual merchandise standards guidelines.
• Actively create and execute a calendar of events, both corporately driven and local, to promote the sale of computer products.
• Set up displays to promote seasonal, school, and special event recognition days or weeks.
• Pull computer products from the shelf for returns, following RTV procedures.
• May manage the store in the absence of the store manager or supervise other departments from time to time. May open or close the store.
• Perform other duties as assigned.

Requirements

• 2–5 years of relevant experience.
• High school degree or equivalent.
• 2–3 years of previous trade computer products experience desired.
• Advanced computer products knowledge. Typically requires approximately 5–8 years of experience in progressively more complex functions or businesses. May include 1–3 years of experience as a supervisor.
• May have an advanced degree in area of expertise.

Follett Higher Education is a drug‑free workplace environment. #J-18808-Ljbffr Apply tot his job Apply To this Job