Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform

At arenaflex, we're revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment through our innovative livestream shopping platform. As the largest platform in North America and Europe, we're committed to delivering exceptional user experiences and driving growth through process improvement, order management, and problem-solving. We're now seeking a highly motivated and customer-centric individual to join our Customer Experience team as an Experienced Customer Experience Agent (Overnight Shift).

About arenaflex

arenaflex is a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. We're passionate about creating a seamless and engaging experience for our users, and we're committed to our values of innovation, community, and customer satisfaction. With a focus on fast-paced and dynamic growth, we're constantly innovating and pushing the boundaries of what's possible in the world of livestream shopping.

Role

As an Experienced Customer Experience Agent (Overnight Shift), you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll be tasked with ensuring that our customers receive their products as quickly as possible, and if something goes wrong, you'll be there to make it right. Your primary responsibilities will include:

• Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience for all users
• Resolving all customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner
• Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
• Working with other departments to troubleshoot, research, and resolve open questions
• Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience

You

We're looking for a highly motivated and customer-centric individual who is passionate about delivering exceptional user experiences. If you're a hungry individual looking to jumpstart your career in a fast-paced environment, we want to hear from you. Here are some key qualities and qualifications we're looking for:

• Open to working an overnight shift from 10pm - 7:00am PST
• 2+ years of Support experience handling email and/or chat services
• Weekend availability required
• Understanding of Ecommerce and Marketplace operations
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers and being customer-first
• Proactive problem-solver and process-improver
• Knowledge of Collectibles is a plus
• Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Team Environment

As a member of our Customer Experience team, you'll be part of a dynamic and collaborative environment that's passionate about delivering exceptional user experiences. You'll have the opportunity to work with a talented team of individuals who are dedicated to innovation, growth, and customer satisfaction. Our team members are required to be within commuting distance of our Phoenix, AZ hub.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $24.04/hour to $28.85/hour (dependent on level, relevant prior experience, skills, and expertise)
• Benefits:

+ Flexible Time off Policy and holiday pay for working Company-wide Holidays + Health Insurance options including Medical, Dental, Vision + Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet + Care benefits + Monthly allowance on both food and wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses + Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally + Monthly allowance to dogfood the app + Parental Leave: 16 weeks of paid parental leave + one month gradual return to work

• Equity: arenaflex offers equity to all full-time employees, providing a stake in the company's growth and success.

Why arenaflex?

arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're passionate about delivering exceptional user experiences and want to be part of a dynamic and innovative team, we want to hear from you.

How to Apply

If you're ready to take your career to the next level and join a team that's passionate about innovation and customer satisfaction, apply now! Visit our website to learn more about arenaflex and our open positions. Apply for this job