Experienced Part-Time Customer Service Associate - Tool Rental - Flexible Clover, SC (N York County)
Join arenaflex, a Fortune 50 Home Improvement Company, in Providing Exceptional Customer Service and Growing Your Career Are you passionate about delivering top-notch customer service and helping people achieve their home improvement goals? Do you want to be part of a dynamic team that values growth, teamwork, and community involvement? Look no further than arenaflex, a leading home improvement company with a rich history of innovation and customer satisfaction.
About arenaflex
arenaflex is a Fortune 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.
Your Impact at arenaflex
As a Customer Service Associate at arenaflex, you will play a vital role in delivering exceptional customer service and helping customers achieve their home improvement goals. You will be the face of arenaflex, welcoming customers to our stores, answering their questions, and providing friendly and professional service. Your passion for customer service, combined with your genuine care for people, will make a significant impact on our customers' shopping experience.
How We Support You
arenaflex is committed to supporting the growth and well-being of our associates. As a part-time Customer Service Associate, you will gain access to many benefits beyond competitive pay and flexible schedules. These include:
- Multiple top-tier health insurance options to prioritize your well-being
- Educational opportunities through our tuition assistance program
- A company-matching 401(k) and optional Employee Stock Purchase Program to take charge of your financial future
- A 10% Associate Discount to save on arenaflex products and services
- The opportunity to learn new trade skills through our Track to the Trades program
Your Day at arenaflex
As a Customer Service Associate, you will work in a fast-paced retail environment, interacting with customers throughout the day, helping them find and select products, and ensuring all customer needs are met. Your daily responsibilities may vary by department, but you will be expected to:
- Welcome customers to arenaflex, answer their questions, and deliver friendly and professional customer service
- Assist customers with locating and handling merchandise
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies
- Process orders and deliveries accurately so customers receive merchandise as expected and on time
- Cross-functionally train in other areas of the store to help deliver the best customer service
- Prepare merchandise in your department based on customer needs
- Guide customers through shopping or checkout
- Complete other duties as assigned
Key Responsibilities
* Welcome customers to arenaflex, answer their questions, and deliver friendly and professional customer service
- Assist customers with locating and handling merchandise
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies
- Process orders and deliveries accurately so customers receive merchandise as expected and on time
- Cross-functionally train in other areas of the store to help deliver the best customer service
- Prepare merchandise in your department based on customer needs
- Guide customers through shopping or checkout
- Complete other duties as assigned
Minimum Qualifications
* 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
- 6 Months Experience using common retail technology, such as smart phones and tablets
- Reading, writing, and performing basic arithmetic (addition and subtraction)
- Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
- Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Preferred Qualifications
* 6 months of Retail and/or customer service experience
- Bi-lingual skills
- Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
Lowes Commitment to Growth and Teamwork
arenaflex's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.
Travel Requirements
This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
Working Conditions
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
Lifting Methods
Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
About arenaflex
arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Ready to Join arenaflex?
If you are passionate about delivering exceptional customer service and helping people achieve their home improvement goals, we encourage you to apply for this exciting opportunity. Join arenaflex, a Fortune 50 home improvement company, and be part of a dynamic team that values growth, teamwork, and community involvement. Apply for this job