Experienced Customer Service Associate I (Remote) – Homeownership Made Possible at arenaflex

At arenaflex, we're dedicated to making the dream of homeownership a reality for millions of people across the country. As a Customer Service Associate I, you'll play a vital role in helping us achieve this mission. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.

About arenaflex

arenaflex is a leading provider of mortgage and financial services, with a rich history of helping people achieve their homeownership goals. Our purpose is simple: we believe that everyone deserves the opportunity to own a home, and we're committed to making that dream possible. At arenaflex, we value our team members and customers above all else, and we strive to create a work environment that's collaborative, supportive, and fun.

Why Choose arenaflex?

At arenaflex, we're not just a company – we're a community. We believe in the importance of work-life balance, and we offer a range of benefits and perks that reflect this value. Here are just a few reasons why you'll love working with us:

• Flexible work environment: We believe in creating a relaxed and casual work environment that matches our attire. Whether you're working from home or in our office, you'll feel comfortable and supported.
• Competitive compensation: Our hourly rate is $15.00, and you'll be eligible for monthly bonuses and incentive rewards.
• Comprehensive training: We provide a comprehensive 6-week paid virtual training program, complete with equipment and support.
• Career advancement opportunities: Our Cooper Climbers program offers built-in career advancement pathways, so you can grow and develop your skills with us.
• Benefits and perks: We offer a range of benefits and perks, including team member mortgage loan programs, student debt repayment, tuition reimbursement, paid time off, and more.

In Your Typical Day, You Will:

As a Customer Service Associate I, your day will be filled with a variety of tasks and responsibilities. Here are just a few things you can expect:

• Answer 40-50 inbound/outbound calls a day: You'll be the first point of contact for our customers, and you'll be responsible for answering their questions, resolving their issues, and providing exceptional customer service.
• Assist customers with payment options, escrow items, and general mortgage information: You'll be the expert on all things mortgage, and you'll be responsible for helping our customers navigate the process.
• Discuss arenaflex customer benefits: You'll be responsible for educating our customers about the benefits of working with arenaflex, including our paperless, mobile app, web, and IVR services.
• Assist customers who are 30 days or less due on their mortgage payment: You'll be the lifeline for customers who are struggling to make their mortgage payments, and you'll work with them to find solutions and get back on track.

Qualifications:

To be successful in this role, you'll need to have:

• 6 months or more of customer service experience: You'll need to have a proven track record of providing exceptional customer service, either in a call center or other customer-facing role.
• 6 months or more of call center experience: You'll need to have experience working in a call center environment, including handling inbound and outbound calls, resolving customer issues, and meeting performance metrics.

Additional Details:

Here are a few additional details to keep in mind:

• Hourly rate: $15.00 per hour
• Eligible for monthly bonus and incentive rewards: You'll be eligible for bonuses and rewards based on your performance and contributions to the team.
• Must reside within 60 miles of office location: You'll need to be located within a 60-mile radius of our office to be eligible for this role.
• Comprehensive 6-week paid virtual training: We'll provide you with comprehensive training and support to help you succeed in this role.
• Attendance is required for the first 90 days of training: You'll need to attend our training program in person for the first 90 days to ensure a smooth transition into the role.
• Hours of Operations: Monday - Thursday 7am – 8pm; Friday 7am - 7pm; and Saturday 8am- 12pm.

Apply Now!

If you're passionate about customer service, motivated by a sense of purpose, and looking for a new challenge, we want to hear from you! Apply now to join our team of dedicated customer service professionals and help us make the dream of homeownership a reality for millions of people across the country.

arenaflex is an Equal Opportunity Employer

arenaflex is committed to creating a diverse and inclusive work environment, and we welcome applications from qualified candidates of all backgrounds. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V Apply for this job