Office Operations Assistant

Welcome to Rhoden Roofing — a company built on quality, integrity, and innovation. We’re proud to offer a supportive, team-oriented environment where professionals passionate about roofing and customer satisfaction can thrive. Our commitment to employee growth includes opportunities for skill development and career advancement. At Rhoden Roofing, we value our people as much as our clients, and our team takes pride in delivering exceptional results that make a lasting impact. If you\'re seeking a rewarding career where your contributions are recognized, Rhoden Roofing is the place to be. We Live And Work By Our Core Values Do the Right Thing Get It Done Evolve and Adapt Be a Great Teammate What’s in it for you?! Rhoden Roofing Pay Structure, Benefits, and Perks: Pay structure: $22 - $25/hour based on experience Benefits 401(k) or Roth 401(k) eligibility after 90 days employment 401(k) company match after 12 months employment Health, dental and vision insurance and spousal/family allowance Flexible Spending Account (FSA) Health Savings Account (HSA) Paid time off Added benefits based on position – Profit sharing incentive bonus program Industry-leading reputation with the most 5-star reviews in our region Join a team that takes pride in craftsmanship, professionalism, and doing the job right the first time. About The Role We are seeking a highly organized and dependable Office Operations Assistant to support our Office Operations Lead and broader operations team. This role plays a key part in keeping day-to-day operations running smoothly by supporting scheduling, material coordination, and job setup. You will work directly alongside the Office Operations Lead to ensure jobs are scheduled accurately, materials are ready, and communication flows clearly between the office, field teams, and customers. Success in this role requires strong attention to detail, excellent communication skills, and the ability to stay organized while managing multiple moving pieces. The ideal candidate is proactive, team-oriented, and takes pride in delivering a great customer experience. What You’ll Do Call customers to schedule jobs and confirm timelines Communicate clearly and professionally with customers throughout the process Support scheduling of residential and commercial jobs Assist with coordinating crews, timelines, and job logistics Help order and track materials to ensure jobs are ready Process permits, warranties, and job documentation Maintain accurate job records and internal systems Communicate updates between office and field teams Support repair coordination and material staging Assist the Office Ops Lead with daily priorities and workflows What You Bring Strong customer service and communication skills Strong organizational and time management skillsAbility to multitask and manage multiple job workflows High attention to detail and follow-through Ability to learn and follow systems and processes Experience in operations, construction, or roofing preferred What Success Looks Like Customers are scheduled quickly and communicated with clearly Jobs are scheduled accurately and efficiently Materials and documentation are ready before jobs begin Communication between office and field is clear and consistent The Office Ops Lead is supported and able to focus on higher-level priorities The team operates smoothly with fewer delays and issues Who This Role Is Not For This role is not a fit for someone who: Struggles to stay organized or manage multiple tasks at once Avoids phone communication or is uncomfortable speaking with customers Needs constant direction instead of taking initiative Gets overwhelmed in a fast-paced, ever-changing environment Has a “that’s not my job” mindset instead of supporting the team #J-18808-Ljbffr Salary: USD 46000 - 52000 per year