Experienced Customer Order Specialist – Aircraft-On-Ground Support (3rd Shift) Temporary Contract Position

At arenaflex, we are dedicated to providing exceptional support to our customers, and we're looking for a skilled Customer Order Specialist to join our AOG (Aircraft-On-Ground) team in Herndon, Virginia. As a key member of our Customer Support Team, you will play a vital role in ensuring that our customers receive timely and accurate support for their aircraft parts and services needs.

Meet the AOG Team

arenaflex's AOG team is a dynamic and fast-paced environment that requires a high level of expertise and attention to detail. We offer Aircraft-On-Ground support no matter when and where the aircraft is grounded, providing our customers with peace of mind and ensuring that their operations run smoothly. Our team is committed to delivering exceptional service and support, and we're looking for a talented individual to join our ranks.

Your Working Environment

Located just five miles from Washington Dulles International Airport, our Herndon facility serves as our major parts distribution hub in the Americas. The facility is a 24/7 fulfillment center, with an Aircraft on Ground (AOG) support desk, and Quality Assurance (QA) operations. Our 20,000-square-foot warehouse features state-of-the-art technology, including Autostore, which aims to increase productivity and efficiency.

Your Challenges

As a Customer Order Specialist, you will be responsible for:

• Processing customer orders, quotations, initial order receipts, order entry, sourcing, escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
• Providing requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
• Responding to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
• Ensuring customer shipping specifications are followed for critical orders and resolving discrepancies working with internal and external customers.
• Communicating potential urgent situations on critical orders and exploring technical solutions.

Your Qualifications

To be successful in this role, you will need:

• 2+ years of customer service experience in a fast-paced environment.
• Experience in the aviation industry or military support environment is preferred.
• An Associate's Degree in Business, Sales Administration, or a related field, or an equivalent combination of education and experience.
• Ability to work 3rd shift/overnight hours (10:00 pm to 6:30 am).

Your Career Growth Opportunities

As a temporary contract employee, you will have the opportunity to work with a dynamic and experienced team, gain valuable skills and experience, and contribute to the success of arenaflex. This position is a temporary (contract) position with no specific time period, but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to arenaflex in America.

Our Company Culture

At arenaflex, we value our employees and strive to create a positive and inclusive work environment. We are committed to providing equal opportunities to all individuals seeking assignment with arenaflex, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status.

Benefits and Perks

As a temporary contract employee, you will not be eligible for benefits, but you will have the opportunity to work with a dynamic and experienced team, gain valuable skills and experience, and contribute to the success of arenaflex.

How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, please apply online now! A full job description will be provided to candidates who progress to the interview stage or upon request.

Equal Opportunities

arenaflex provides equal opportunities to all individuals seeking assignment with arenaflex without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status. In addition to federal law requirements, arenaflex complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. arenaflex expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status, or other legally protected status. Apply Job! Apply for this job