Bilingual Call Center Representative (English & Spanish) for Tax Relief Company
Remote call center is looking to hire an English/Spanish bilingual call center representative that will follow a script to assist callers with tax issues. This is a remote position so you must have good quality internet. You will be developing a personal relationship with our callers so you must have strong people skills. Primary Duties and Responsibilities:
- Acts as a facilitator between referral sources and our fulfillment providers regarding IRS tax debt and other financial or tax related services
- Consistently gains customer commitment throughout the referral process
- Develops and maintains positive relationships with key referral sources
- Act as a liaison between service providers and the customer
- Draft communications to prospective customers (text)
- Accurately refer clients to the appropriate provider organization
- Maintains thorough understanding of competitors' strengths and weaknesses and USPs of our partners
Job Qualifications and Requirements:
- Fluent in both English and Spanish
- A minimum of 2 years' proven sales experience preferred
- Preferred experience in customer service, call centers, sales
- Experience in developing text and all strategies
- Excellent speaking, written, and verbal communication skills.
- Ability to establish and develop relationships with leads
- Ability to clearly communicate with customers through phone call and email
- Results driven - documented success in exceeding goals or objectives.
- High School Diploma required
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
- Job Type: part time (full time available after trial period)
Schedule:
- Monday to Friday
- Working Remotely
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