Business Analyst Utilities and Customer Services Expertize

Role - Business Analyst Utilities and Customer Services Expertize Location - Remote Experience - 10+ Type - Full Time

Job Description

Must Have Technical/Functional Skills

• The Business Analyst plays a dynamic role responsible for supporting project and product delivery teams with direct reporting to the Manager, IT Business Analysis.
• The Business Analyst performs various functions based on both user needs and a good understanding of applicable business systems and industry requirements.
• The Business Analyst serves as a team member for the documentation of requirements which can take the form of epics, features, user stories, and acceptance criteria for prioritized system and feature development.
• The Business Analyst is a collaborative team player with a growth mindset and an interest in devising or modifying procedures to solve the complex business systems and industry requirements of our business, users, and customers to help build the digital utility of the future.
• Must have ADO experience.
• Utilities domain, Agile Project Experience in the customer service area

Roles & Responsibilities

• Interacts and effectively communicates with internal clients to understand functional requirements that potentially lead to user stories and acceptance criteria.
• Organizes and facilitates meetings with Business, Design, Dev Team, and other groups as needed.
• Develops, refines, and documents requirements in the form of epics, features, user stories and acceptance criteria for prioritized feature development.
• Supports the team with current and potential system inputs, processes, and outputs including interface mapping and documentation of business processes - "As Is / To Be" State.
• Consults on functional testing of system modifications.
• Ensures traceability on project work including capturing requirements; tracking test cases linked to requirements; and may support capturing defects and linking to root cause as part of User Acceptance Testing (UAT).
• Supports testing activities prior to release, assuring we built what aligns to agreed features and capabilities.
• Assists with training documentation and supporting product details for the business.
• Collaborates with the Design Team in the Discovery Phase of Agile Playbook related to user requirement activities.
• Participates in the development and implementation of programs intended to strengthen internal controls or improve client service and/or support.
• Provide RFP support in terms of gathering high level requirements, mapping flows, and providing demos.
• Assist with and supp ort business case development including business analyses or feasibility studies associated with technology initiatives.

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