Tier 2 Systems Administrator

Job Description:

• Provide 24x7 operational support and maintenance for enterprise infrastructure, including servers, firmware, software, and MED365 tenant environments.
• Troubleshoot and resolve issues involving server patches, software conflicts, configurations, and maintenance activities.
• Utilize DoD Information Assurance tools to validate patching and security control compliance.
• Manage Active Directory user accounts: create, modify, recover, restore AD objects, and administer Group Policy Objects (GPOs).
• Perform Azure AD user and access management, including monitoring resource usage and permissions.
• Support mobile device management and end-user computing issues, including device resets, configuration, and Device Approval Requests (DAR).
• Conduct GPO-related troubleshooting, security group management, and GPO application monitoring.
• Administer enterprise systems, including data recovery, password management, and machine unlock operations.
• Escalate complex issues to Tier 3 and manage communication for de-escalation back to Tier 1 support.
• Monitor enterprise infrastructure using tools such as SCOM, Quest Suite, and related monitoring solutions to detect and respond to anomalies.
• Produce technical documentation including Unscheduled Downtime Reports (UDRs), Situation Reports (SITREPs), After Action Reports (AARs), and service interruption records.
• Administer eDiscovery operations in MED365, supporting data collection, preservation, processing, and purging for litigation, security incidents, and audits.

Requirements:

• Hands-on experience in enterprise-level system administration, supporting both on-premise and cloud environments.
• Proficiency with Active Directory administration, GPO management, and Windows Server technologies.
• Strong troubleshooting skills for server patching, system conflicts, and security compliance.
• Familiarity with monitoring tools such as SCOM or Quest Suite.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain a Public Trust (Tier 3/NACLC) clearance.
• Education – Bachelor’s degree in Information Technology, Cybersecurity, Data Science, Information Sciences, or Computer Science
• Bachelor’s degree may be substituted with four (4) years of experience in IT Support roles.
• Certifications – Must possess at least one of the following certifications: Security+ CE, CCNA Security, CySA+, GICSP, GSEC or SSCP.
• Preferred Certification – At least one of the following certifications: Microsoft 365 Certified: Fundamentals OR Microsoft Certified: Azure Fundamentals.

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