Enterprise CSM at AI Product Workflow SaaS
Own a high-value enterprise portfolio, drive revenue growth, and help redefine how modern, AI-enabled Customer Success is delivered. The Company A fast-scaling SaaS platform powering digital product teams at some of the world’s largest organisations.
- Strong enterprise footprint, including a significant share of Fortune-level customers.
- Remote-first, globally distributed team with a product-led growth engine.
- Investing heavily in AI to transform both the product and how Customer Success operates.
The Role A high-impact, commercially focused CSM role owning some of the company’s most strategic accounts.
- Own renewals and expansion across a portfolio of enterprise customers with real revenue responsibility.
- Lead senior stakeholder conversations, driving outcome-based engagement and long-term value.
- Help shape and elevate the high-touch CS function, embedding AI into workflows and strategy.
Desired Skills and Experience Commercially sharp, enterprise CSM who thrives in high-ownership environments.
- 5+ years in B2B SaaS CS with a proven track record of retention (90%+) and expansion (100%+ NRR).
- Strong experience leading complex, multi-threaded enterprise renewals and negotiations.
- Comfortable using data and AI to drive smarter decisions, better workflows, and stronger customer outcomes.
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