Care Management Coordinator – Dental
This range is provided by Media Riders Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $21.00/hr - $24.00/hr Direct message the job poster from Media Riders Inc. A Recruiting BEAST / Team Leader / Manager
- *FULLY REMOTE POSTION**
MUST HAVE
- Prior experience with care coordination or full dental case management
- Minimum 2-4 years of office-based administrative support in dental
- High-Volume outbound calls experience
============================ Summary of Role: The Dental Care Management Coordinator provides support to Medicaid members who have dental needs and medical co-morbidities by coordinating care, assisting with benefits navigation, and addressing barriers to access. This is a high-volume outreach role requiring strong administrative, communication, and documentation skills. Key Responsibilities:
- Conduct high-volume outbound calls to members and respond to inquiries.
- Educate members on dental benefits, rights, and responsibilities.
- Confirm case management criteria and coordinate dental appointments.
- Follow established scripts while adapting to individual member needs.
- Document all interactions and outcomes in the HSP (Health Solutions Plus) system.
- Communicate with internal departments (e.g., Provider Relations, Member Services, Grievances) and external entities (dental offices, PCPs, transportation vendors, state agencies).
- Support additional business needs and assist other departments as needed.
- Perform case follow-ups and ensure timely turnaround on all documentation.
Required Qualifications
Education: High School diploma or GED required. Experience: · Minimum 2-4 years of office-based administrative support in dental · Prior experience with care coordination or full case management Skills & Systems Tools
- Strong knowledge of medical and/or dental terminology.
- Comfortable working in a fast-paced environment with many daily calls.
- Proficient in Microsoft Outlook, Word, Excel.
- Ability to quickly learn and use internal systems such as HSP.
- Clear written and verbal communication; strong attention to detail.
- The ability to transcribe and compose accurate responses and case notes.
- Able to work independently and with remote teams.
Seniority level
- Seniority level
Mid-Senior level Employment type
- Employment type
Full-time Job function
- Job function
Health Care Provider, Other, and Customer Service
- Industries
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