Sales Development Representative / Administrative Support - 19211
About the position As the Sales Development Representative & Administrative Support, you are the first point of contact for athletes looking to reclaim their performance. Your mission is to bridge the gap between a prospect's injury and their first evaluation. By effectively qualifying leads and managing the intricacies of our schedule, you directly impact our clinic’s growth and the recovery success of our clients.
Responsibilities
- Conduct outbound/inbound calls to prospects to determine if they are the right fit for our specialized physical therapy evaluations.
- Manage and optimize the calendars for multiple therapists, ensuring a seamless flow of appointments and handling reschedules with professionalism.
- Maintain accurate records in our system, ensuring timely follow-ups with potential leads who haven't yet booked.
- Support the Business Partner with operational tasks that keep the "back office" running smoothly.
- Act as the communication hub between prospective clients and the therapy team to ensure a "concierge-level" experience from start to finish.
Requirements
- Exceptional verbal communication skills. You must feel comfortable, confident, and empathetic when speaking to clients over the phone.
- 1–3 years in a sales development (SDR), lead generation, or high-level administrative role.
- You can juggle multiple schedules and administrative tasks without breaking a sweat or missing a detail.
Nice-to-haves
- Previous experience working in physical therapy, sports medicine, or a general healthcare environment.
- Familiarity with CRM platforms (e.g., GoHighLevel, HubSpot) and scheduling software.
- An interest in endurance sports or fitness, helping you speak the "language" of our clientele.
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