Experienced Full Stack Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation.
Job Summary:
We're seeking an experienced and results-driven Customer Service Representative to join our remote call center team. As a key member of our team, you'll be responsible for connecting with callers, providing exceptional customer service, and achieving or exceeding monthly Key Performance Indicators (KPIs). If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused experience, we encourage you to apply.
Responsibilities:
* Connect with callers through an automated dialer, assessing their potential eligibility for compensation
- Handle a high volume of connections, speaking with 40-50 callers per day, with 1-5 callers potentially qualifying for compensation
- Multitask, listening, answering questions, and viewing multiple windows to efficiently manage calls
- Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals
- Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately
- Participate in training and other learning opportunities to expand knowledge of the position
- Adhere to all company policies and procedures
- Assist with other projects as needed
- Troubleshoot and problem-solve basic IT issues independently
Key Performance Indicators (KPIs):
* Achieve or exceed monthly retention rates
- Meet or exceed monthly upsell and cross-sell targets
- Maintain a high level of customer satisfaction
- Meet or exceed monthly KPIs for average handle time (AHT) and first call resolution (FCR)
Requirements:
* Must reside in the State of Florida or New Jersey
- Must have a quiet, distraction-free workspace
- Reliable hardwired desktop or laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
- Reliable noise-cancellation headset wired via USB (average price: $20-$30)
- Strong background in call-center environments and sales-focused experience
- 2+ years of phone sales/customer service experience
Preferred Qualifications:
* Experience with VICI and CRM software
- Strong problem-solving and conflict resolution skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong organizational and time management skills
Work Environment:
* Full-time schedule of 40 hours per week from Monday to Thursday (8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern) and Friday (8:30 AM to 4:30 PM Eastern)
- Training schedule will be Monday to Thursday (9:00 AM - 5:00 PM Eastern) and Friday (8:30 AM to 4:30 PM Eastern)
- Quiet, distraction-free workspace with reliable internet and equipment
Benefits:
* Health insurance, vision, and dental coverage
- Paid holidays and paid time off (PTO)
- Eligible for overtime outside of the training period
Compensation:
* Salary range starts at $17.31/hour
- Commissions and bonuses available, with total compensation up to $33.00+/hour ($70,000+)
How to Apply:
If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused experience, we encourage you to apply. Please visit our website to submit your application.
About arenaflex:
arenaflex is a leading provider of innovative solutions for individuals affected by harmful medications, medical products, consumer products, and toxins. Our mission is built on giving people hope and providing exceptional customer service. We're committed to creating a positive and supportive work environment that fosters growth and development.
Join our team:
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we invite you to join our team. Apply today and take the first step towards a rewarding career with arenaflex. Apply for this job