Experienced Customer Service Representative - Nights and Weekends (Full Time) at arenaflex
Join arenaflex's dynamic team as a Customer Service Representative, working nights and weekends in a full-time capacity. This role offers an exciting opportunity to provide elite service to valued sellers and customers, navigating the live event industry with expertise and enthusiasm.
About arenaflex
arenaflex is a leading innovator in the live event industry, dedicated to providing exceptional experiences for customers and sellers alike. With a passion for delivering top-notch service, arenaflex is committed to fostering a culture of excellence, innovation, and teamwork. As a Customer Service Representative, you will be an integral part of this mission, working closely with our talented team to ensure seamless transactions and relationships with our valued sellers and customers.
Your Role as a Customer Service Representative
As a Customer Service Representative, you will be responsible for managing transactions and relationships with our valued sellers and customers, providing elite service on a broad range of event and order-related questions. Your primary focus will be on taking calls and responding to emails, working to ensure that both our sellers and customers receive exceptional support. Your role will progress through key milestones, with increasing responsibilities and challenges, as outlined below:
Progression of Role Expectations
Contact Center Representative (30 days in)
* Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Contact Center Representative (60 days in)
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
Contact Center Representative (90 days in)
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring
* Outstanding communication, attention to detail, and organizational skills.
- Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
- Interest in the live event space and an eager-to-learn attitude.
Work Environment and Schedule
* Office Location: Coppell, TX
- Work Schedule:
+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours: + 2:30pm-11:00pm, with Monday and Tuesday off. + 3:30pm-12:00am, with Wednesday and Thursday off. + 1:30pm-10:00pm, with Monday and Tuesday off.
Compensation and Benefits
* $40,000 base salary with overtime eligibility
- Bi-Annual bonuses
- Annual equity grant
- Any hours worked over 40/week are overtime eligible
Why Join arenaflex?
* Opportunity to work in a dynamic and innovative industry
- Collaborative and supportive team environment
- Professional growth and development opportunities
- Competitive compensation and benefits package
- Flexible work schedule with a hybrid model
How to Apply
If you're a motivated and customer-focused individual with a passion for the live event industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team at arenaflex as a Customer Service Representative.
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