[Hiring] Intake Coordinator - Behavioral Medicine @Cincinnati Children's

Role Description

• Referral Management:
• Track data on number of referrals, referral types, and monthly available visit types for managing supply and demand.
• Coordinate and maintain statistical data on number of calls and disposition.
• Participate in the Performance Improvement process for the department.
• Gather clinical, medical, and demographic data to determine appropriate referral and level of care.
• Document information and refer patients to internal/external services in a timely manner.
• Customer Service:
• Respond promptly to intake requests.
• Initiate referral process to meet the needs of CHMC's patients as determined by department management and medical staff.
• External Evaluation:
• Triage and evaluate referrals.
• Assess for appropriateness and/or determine options within or outside of CCHMC.
• Triage and evaluate patient need vs. service availability for outpatient referrals.
• Advocate for the needs of the child and adolescent patient and family within the hospital and the community.
• Patient Assessment:
• Assess patient need to determine phone call urgency.
• If routine, assess needs and provide specific referral options.
• If urgent, transfer to appropriate clinician.
• Customer Service:
• Develop skills and knowledge to interact with third-party payers and managed care.
• Maintain professional relationships with referral sources and managed care contacts.
• Authorize outpatient care and collect specific benefit information.

Qualifications

• Bachelor's degree in a related field.
• 2 years of work experience in a related job discipline.

Requirements

• Primary Location: Remote
• Schedule: Full time
• Shift: Day (United States of America)
• Department: Behavioral Med-Clin Psychology
• Employee Status: Regular
• FTE: 1
• Weekly Hours: 40
• Expected Starting Pay Range: $49,712.00 - $62,150.40

Benefits

• Comprehensive job description provided upon request.

Company Description

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years.
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding.
• Recognized as one of America’s Best Large Employers (2025).
• America’s Best Employers for New Grads (2025).
• One of the nation's America’s Most Innovative Companies as noted by Fortune.
• Consistently certified as a great place to work.
• A Leading Disability Employer as noted by the National Organization on Disability.
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).

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